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Business Profile

Athletic Apparel

Capelli Sport LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Complaints

Customer Complaints Summary

  • 214 total complaints in the last 3 years.
  • 140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     This company has most certainly NOT filled my order. I have been emailing them since September to try to get the remainder of my order. They update shipping but nothing comes.I have sent copies of the receipt and I have sent numerous requests for refunds but I get a response that they arent giving them. I did attach that photo with that response. Who does that? The last photo is the latest email I have sent with no response from company to date. I included my receipt and the item not received. They are not being honest nor are they telling the truth 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** ******




     

    Business Response

    Date: 10/28/2024

    To Whom It May Concern,

    Kindly note that according to our records the customer's order has shipped in full. We will create a replacement order free of charge for whichever items the customer is missing. Once the replacement order ships the customer will receive a new tracking number. If there is anything else, we can help with please let us know.

    Business Response

    Date: 11/12/2024

    To whom it may concern,

    Kindly note that according to our records the customers original order has shipped in full. The customer has advised ius that an item is missing, and we have created a replacement order free of charge. That replacement order is expected to ship next week. Once the replacement order ships the customer will receive an new tracking number. If there is anything else we can help with please let us know.

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Even if they shipped it now, the product is useless to me since it was not shipped within the stated timeframe. This was a soccer uniform for my son and his season is now over.  Desired resolution is for a full refund since they did not meet their delivery obligation.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** *****




     

    Business Response

    Date: 10/28/2024

    To whom it may concern,

    Unfortunately, we experienced a delay with the customer's order. The items have recently come off backorder. The customer's order is expected to ship the end of next week 11/8. Once the order ships the customer will receive a **** tracking number. If there is anything else, we can help with please let us know.

    Business Response

    Date: 11/15/2024

    To whom it may concern,

    Unfortunately, the order has shipped with a **** tracking number of **********************. We would like to offer the customer a $25 coupon code to be used on their next purchase on either their clubs team shop or **************************. If the customer accepts, we will send over the appropriate code.

    Customer Answer

    Date: 11/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I refused delivery of this package and the merchandise is being returned unopened to Capelli. Please see the attachment for confirmation. They did not meet their stated shipping commitment of 4-5 weeks from the order date, therefore I am not obligated to pay for the order. The uniform that I ordered is completely useless to us now because of their inability to deliver within their stated shipping commitment. I will not accept the product or any replacement products. The only acceptable resolution is a full refund. 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******** *****




     

  • Initial Complaint

    Date:10/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

    Capelli has not provided a return shipping label. Through several emails the company has agreed to take back the entire order for a full refund. I have sent several messages asking how the refund was going to be processed due to the fact that the credit card number was a one time use card number. To which I havent received a response. I email and call several times a day and only receive a reply from different employees every 4 days. The only thing Capelli has done per their response to the complaint is agree to issue a full refund and give me the shipping address. No return label had been issued. I have asked multiple times for a phone call or bear minimum a direct answer to the questions in my email.  

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ********




     
    ith the promise to call me back with an answer. I am more than frustrated as my child hasn't had the uniforms that were paid for 115 days before delivered.

    Business Response

    Date: 10/22/2024

    To whom it may concern,

    Kindly note that we have fully shipped the customer's order, the last package had a tracking number of *********************** We have advised the customer they may return the entire order for a refund and we will provide a return label for them so they can send the order back to us.

    If there is anything else, we can help with please let us know.

    Business Response

    Date: 10/31/2024

    To whom it may concern,

    Kindly note that we have advised the customer they may return all items for a refund. We will be sending a check for the refund because we are unable to process the refund through our system. If there is anything else we can help with please let us know.

  • Initial Complaint

    Date:10/19/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     Items were still not shipped 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** *******




     

    Business Response

    Date: 10/21/2024

    To whom it may concern,

    Kindly note that we have partially shipped the customer's order. There is one item pending shipment and our fulfillment center has advised that the remaining item is expected to ship by the end of the week. Once the remaining item ships the custome will receive a new tracking #.

    If there is anything else, we can help with please let us know.

    Business Response

    Date: 10/31/2024

    to whom it may concern,

    Kindly note the customer has informed us that they are missing items, when all items are marked as shipped on our end. We have created a replacement order free of charge for the missing items. Once the replacement order ships the customer will receive a new tracking number.

    Customer Answer

    Date: 11/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The company has yet to provide the items I ordered or any shipping information.


    Sincerely,

    ****** *******




     

Capelli Sport LLC is NOT a BBB Accredited Business.

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