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Business Profile

Athletic Organization

Women's National Basketball Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Organization.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been with the WNBA since the first games at **********************Followed through each season close to 30 years.I am so disappointed. Sending emails to different people and I can't get this *********** membership I selected to cancel. Received confirmation that it was canceled as you will see below. They removed the link from the portal for you to cancel the membership. However it was cancelled it and it was confirmed.After I received this email my credit card was stillcharged.I don't want to have the bank dispute this. They have the evidence of the email below that the subscription was cancelled for this season.This is fraud at its highest ********** send emails the company wont respond. ****** the membership and return my $34.99 to my credit card. Went in and took the money without my consent.

    Customer Answer

    Date: 06/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

     

     

    Hi,

     

    Please let your staff know they can close the complaint against the WNBA.

     

    The money was returned to my credit card.

     

    Many thanks.

     

    *** ***** ******

     


     

  • Initial Complaint

    Date:05/06/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While the app advertised broadcasting the Chicago sky game, it isn't available. And many fans subscribed just to see their teams play only to be robbed.

    Business Response

    Date: 05/15/2024

    We apologize for the confusion in which the May 3rd Chicago Sky preseason game was mistakenly displayed on the WNBA app as being available on WNBA League Pass. We have forwarded the customers feedback to the appropriate personnel. If the customer has any questions about their subscription, they can reach out to customer service for assistance. 

    Customer Answer

    Date: 05/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I believe the fanbase demands and requires a better explanation than there was a mistake. How could such a large mistake be made? We're supposed to believe that no one in the entire organization caught the mistake until an hr before games started? Either admit you lied to get more fans or exist how such a huge error was made on such a large scale?

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

    Business Response

    Date: 05/23/2024

    The display issue in which the May 3rd Chicago Sky preseason game was mistakenly displayed on the WNBA app as being available on WNBA League Pass was a technical issue that was unique to the WNBA app. The WNBA website had the correct details in relation to this game and did not display the game as being available on WNBA League Pass. Once aware of the issue, we worked to resolve it as quickly as possible. We informed all users who reached out to customer service about this ********************** app display issue that the game was not available on WNBA League Pass, and apologize again for the confusion.

    Customer Answer

    Date: 05/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Also y'all are wild for so many reasons. Get it together.


    Sincerely,

    *****************************



     


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