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Business Profile

Bank

BNY
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for BNY's headquarters and its corporate-owned locations. To view all corporate locations, see

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BNY has 26 locations, listed below.

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    Customer Complaints Summary

    • 42 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed a check for $882.03, dated January 20, 2022, from my Met Life account, who does business with BNY Mellon to CFI ************************* check number ****. Both my name and my husbands name are on the check, along with our account number. I mailed the check and received my bank statement that recorded that this check #**** was presented to the bank on 1/25/22. I received numerous calls from Westgate telling me that they did not receive the check. Westgate requested a copy of my bank statement recording the transaction; I emailed them the copy as requested. Westgate said that no one at their company received or logged the check. Westgate requested a copy of the cancelled check; I requested a copy of cancelled check and emailed the copy of the cancelled check to Westgate/ CFI. Westgate said the signature on the back of the check did not align with the companys policy. Westgate requested that I have the check traced to locate the bank in which it was presented for deposit/cashed. BNY Mellon traced the check to *********** where it was cashed against an account. From January to now, I have been in contact with Met Life, who uses BNY Mellon bank for check processing. Originally, Met Life told me that this is not fraud. After pursuing the issue for over 3 months, their Total Control Account Specialist told me this week that Met Life/ BNY Mellon will file a fraud incident report. This past Friday, July 29th, I received an email from the Production Coordinator/Fraud Specialist telling me that they cannot help me. While pursuing Met Life/ BNY Mellon, I also followed up with the information provided for the receiving bank-*********** My conversation with Chase informed me that a claim of fraud (because the check was presented and deposited/cashed by someone other than the name on the check) must be executed from one banking institution to the other banking institution. I told BNY Mellon they must issue fraud investigation. I need the money to play my CFI ****.

      Business Response

      Date: 08/02/2022

      Can you please provide more information regarding the check:

      Can you please provide transit routing number and account number on the check. 

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