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Business Profile

Banking Services

Citi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Important information

  • Customer Complaint:
    Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Citi has 1109 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Citi

      388 Greenwich St New York, NY 10013-2362

    • Associates Housing Finance, LLC

      1431 Centerpoint Blvd. Knoxville, TN 37932

    • Citi

      Citi Prepaid Services - NA TTS Client Operations 5301 Robin Hood Road, Ste 200 Norfolk, VA 23513

    • Citi

      Banamex USA (BUSA) 2029 Century Park East, 42nd Floor Los Angeles, CA 90069

    • Citi

      5301 Robin Hood Road Norfolk, VA 23513

    Customer Complaints Summary

    • 7,471 total complaints in the last 3 years.
    • 2,497 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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