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Business Profile

Banking Services

Citi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Reviews

This profile includes reviews for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Citi has 1109 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Citi

      388 Greenwich St New York, NY 10013-2362

    • Citi

      Citicapital - Commercial Business Group 3950 Regent Blvd., Mail Stop S2A215 Irving, TX 75063-2244

    • Citi

      Citibank Executive Response Unit - private label accounts P.O. Box 8189, 541 Sid Martin Road Gray, TN 37615

    • Citi

      567 Southbridge Street Auburn, MA 01501

    • Citifinancial Services, Inc.

      3870 E. Flamingo Rd. #A-13 Las Vegas, NV 89121

    Customer Review Ratings

    1.04

    Average of 924 Customer Reviews

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    Review Details

    • Maxine M

      Date: 07/12/2025

      Citibank is a huge scam company! They closed account with no explanation! They never gave me notice and they didnt give me my money from my checking or my savings. I had no cash on me and one day I went to use my card and the account was blocked. I was only babbling with them for 4 months.. I did nothing wrong Their branch manager ******** Saint **** threatened me when I asked for my money and threw her hands in my face and started almost screaming at me to the point I felt unsafe and called the police. This branch is located in *******, **********.

    • Richard F

      Date: 07/10/2025

      CitiBank has done an exceptionaljob of making sure their Credit Card customers cannot ever speak w/an individule who is well trained & has English as their primary laanguage. The personnel have impressive word tree's to **** thru, but have no capability to help w/anything but the simplest & most irrelevant items. Getting a call returned -forget about it. Getting to actually do what **** say their going to do -laughable. ********* SIMPLY DOESN'T CARE -and even shareholder customer whose moved millions thru ********************** over 30 years is left to fend for themselves--or leave.

    • robert W

      Date: 07/09/2025

      Late fee for being late one day is $40. I'* a ****-off

    • Sean F

      Date: 07/09/2025

      I have been recovering from cancer surgery and was 2 months late on my home payments (which are NOT with Citi and are now current) and have not missed 1 payment on my Citi card, NEVER! But they closed my card because of my late payments on the house. Again never missed 1 card payment, always on time. When I needed you the most you took away me card so I can't buy medicine. Your company is TRASH!!!!

    • Asra A

      Date: 07/06/2025

      I hardly write a review, but this experience was a ****** and the reason to write a review is also to warn others.I have two different citi credit cards, citi ****** and citi ****************, the ****** citi was my daily use and other one I hardly used, as a matter of fact there was no balance on the other one.I have always paid off my credit card on time, I usually never carry a balance. last month one of my payment was returned twice and citi closed my account without any notice, and not just that account, they also close my other citi credit card account, the one that is hardly used and had no balance on it, I called their customer service which is absolutely horrible, they were no help, they kept saying wait for letter in the mail which I already knew what it will say. only one time it happened in past 5 yrs and I have been their customer with great payoff record, they shut my cards just like that without any notice and rite before father's day weekend, long story short STAY AWAY from this company, there service, overall perks and their way of handling things is unprofessional and horrible.

    • Jon F

      Date: 07/06/2025

      Terrible customer service. Long term warranty and overall helpfulness is trash.

    • Lynn E

      Date: 07/06/2025

      Would like to leave negative 10 stars if possible. I opened a Costo/Citibank card and charged a travel package. My actual credit card never came and I was unable to establish on line access to even pay my bill. Numerous phone calls later, I still have no access to my account and cannot even pay my past due account on the automated phone system. **************** says they cannot verify my identity and have promised to mail me an assess code on three separate occasions. I have never received any mail. I get texts and automated phone calls telling me to pay my account, but am not provided any way to pay. Base level employees and so called supervisors have yet to fix the problem. I told them I will not pay any interest or late charges due to this incompetence. I have mentioned legal action and was told some one will call me back in ***** hrs. In the meantime I am doing my best to warn everyone to STAY AWAY FROM CITIBANK.

    • Shan S

      Date: 07/06/2025

      Ordered a replacement card on June 27th and was told if I called them back on June 28th the card would expedited and I would receive it on the 30th. Nothing arrived and I called again and was promised card would be here by July 2nd. Its now July 6th. No card. ******** customer service and representatives dont seem to have a clue. After 20years with Citi, Im moving to ******

    • Mi L

      Date: 07/02/2025

      Where do I begin? Just say NO. Run far, far away. Their customer service, such as it is, is awful. Long wait lines on hold, representatives whose primary language is NOT English, difficult and confusing policies. I've been spoiled by ****************, and only tried Citi when I was offered a pretty *********************** miles offer. ***, never again.

    • Denise M

      Date: 07/01/2025

      Citi is the worst. Don't make a large payment they'll s**** you over. I have Citi Double Cash card and Citi Diamond. I paid off half my balance in 1 payment for both cards. How did they reward me they DECREASED my CL to a measly few hundreds dollars over my balance owed, after paying it down on the same day. Run do not walk away from these cards.

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