We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Banking Services

Citi

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Reviews

This profile includes reviews for Citi's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Citi has 1109 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Citi

      388 Greenwich St New York, NY 10013-2362

    • Citi

      Quality & Operations Control 1000 Technology Drive, M.S. 599 O'Fallon, MO 63304

    • Associates Housing Finance, LLC

      1431 Centerpoint Blvd. Knoxville, TN 37932

    • Citi

      Citi Prepaid Services - NA TTS Client Operations 5301 Robin Hood Road, Ste 200 Norfolk, VA 23513

    • Citi

      Banamex USA (BUSA) 2029 Century Park East, 42nd Floor Los Angeles, CA 90069

    Customer Review Ratings

    1.05

    Average of 933 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Michael C

      Date: 05/22/2025

      Citi blocks every my payments every time I use the credit card due to fraud. I have called in over 20 times to fix the problem and it still persists. There is no higher help. These people are idiots. I have 10 credit cards and Citi is by far the worst one to deal with. If I could leave negative review I would. They lost my business for life.

    • Michael M

      Date: 05/19/2025

      Closed my account that I had for 6 years in good standing all because I had a returned payment

    • Arlene M

      Date: 05/19/2025

      worst credit cards paid off my balance and they decreased my limit next to nothing, which will also hurt your credit score as same as closing the account. do not recommend

    • Jennifer E

      Date: 05/18/2025

      After not reviewing my account information for several months, I found $2,700 in payments that had not been posted to my account. It was a nightmare trying to get them to correct it. I think its fixed now. It would be great to be able to check. They dont have an app to access the credit card which is frustrating. They dont mail paper statements. And every time I tried to access thru their website, it said my account didnt exist. Even while I was on the phone with their useless customer service, they couldnt get me into the account. Its impossible to review your account. So I dont even know if there are fraudulent charges??? And who knows if theyll post your payments when you pay. After 26 years, starting as a ***** card, Im done. I cant take it anymore.

    • KEN G

      Date: 05/16/2025

      Closed my credit card account even though my payments have been on time for months. worst scam ever- AVOID

    • Peggy A.

      Date: 05/13/2025

      I need the BBB to help me. I made a second pmt at the end of Feb for my March pmt, I'm then being pressured for a March pmt! If a problem with billing cust svc *** should not have accepted my end of feb/to be applied March pmt!!! I closed the card, they didn't close my card and charging me $40 per month fees on a closed card!!! I will never do business with this company again and they need to be held accountable

    • Ken G

      Date: 05/13/2025

      Every instance I have had to deal with anyone at Citibank, they are either the least competent people on earth or Citis management gives them no authority whatsoever to correct any mistakes on their part. Citi is the very worst bank and company that I have ever worked with! They break the law with their disregard for consumer rights and should be heavily fined and shut down!

    • Matthew A

      Date: 05/12/2025

      Citi Bank is a horrible credit card company. I have had 2 accounts with them over 15 years, and was treated like someone who skipped out on payments. I had an account closed with no notifications on one account, and closed the other because their customer service department is horrible. I now will be taking a major hit on my credit score, with closing 40k of available credit. This company is a joke, and has the worse customer service i have ever experienced. I will be keeping ****************, *****, And Discover, as they have always had great customer service. STAY AWAY from ********************** !!

    • chris g

      Date: 05/09/2025

      Horrific customer service on auto-pilot with limited ability and there is no way to elevate to a helpful expert. Even their so-called 'supervisors' are utterly incapable.

    • Luther D

      Date: 05/09/2025

      I paid these guys on time and never missed a payment and paid down my balance and they closed my account right after I paid them off. ******************. Do not trust them for anything. I never will again...

    Citi is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.