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Business Profile

Banking Services

N26, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for N26, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

N26, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • N26, Inc.

      PO Box 690 New York, NY 10012-0013

    • N26, Inc.

      250 Hudson St Ste 1003 New York, NY 10013-1413

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against N26 Bank regarding the sudden and unexplained closure of my account and their lack of response regarding the return of my funds.On [insert date of account closure], ********************** Bank closed my account without providing any explanation or prior notice. Following this action, I was instructed by the bank to provide an **** in order to receive a refund of my remaining account balance. I promptly provided the requested information, yet I have not received any further communication or updates from N26 for the past six days.Despite multiple attempts to contact their support team, I have received no response or acknowledgment. This lack of transparency and communication is unacceptable, and I am extremely concerned about the status of my funds.I respectfully request the BBBs assistance in resolving this matter. I would like N26 to:Provide a clear explanation for the closure of my account.Immediately process the return of my funds to the **** I provided.Improve their customer support response times and communication.I can provide additional documentation or communication records if needed.Thank you for your attention to this matter. I look forward to your assistance.Sincerely,

      Business Response

      Date: 06/02/2025

      **** ** ****

      Dear *** ******** :        

      We received your complaint sent to the Better Business Bureau.

      It appears that you have reached the incorrect market regarding your query. 

      Your complaint will not be forwarded, so we ask that you please email ******************************** for further assistance with your case. 

      Sincerely,
       
      ***********
      *** ********* **********
      *** ****

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My tax refund was sent on March 17, 2021 to my N26 bank account. I no longer use the account and when I went toaccess my tax refund they told me it had been sent there back in 2021. There is no way to contact them and I have access to the account. Also they will not except phone calls and they have $1400 of my money money.

      Business Response

      Date: 05/05/2025

      May 5, 2025

      Dear *** **** :        

      We received your message sent to the Better Business Bureau concerning your former N26 account, which was offered by ********* and managed by N26 **** (N26).

      As N26 ceased operations in the ** on January 18, 2022, we are no longer able to offer support regarding your query. 

      As it appears that you still have an outstanding issue with your former N26 account, we ask that you please reach out to ********* directly by emailing *************************************.

      Sincerely,

      ***********
      *** ********* **********
      *** ****

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account with N26. They closed the account and informed that I would receive a check in the mail with the remaining balance. I received the check which was dated on 9/14/2021. The check is now void because it's been over 90 days and I've been trying to contact them to have them issue me a new check. The current check I have is out of date.

      Business Response

      Date: 11/10/2022

      November 10, 2022

      Dear ************ :        

      We received your complaint sent to theBetter Business Bureau//Federal ***************************** concerning the N26 account, which is offered by ********* and managed by N26 **** (N26).

      Your complaint

      From looking at your complaint, we can see you are unhappy that you are no longer able to cash your check.

      Our investigation

      For security reasons, we ask that you please reach out to our customer service team by emailing *******************

      After verifying your identity, our team will be able to help resolve this issue. 

      Sincerely,

      ***********
      N26 Complaint Management
      N26 ****

       

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      N26 bank in ******* is keeping my money for over 40 days. I got in touch several times but it seems they just dont care. I have already sent all proof of my funds, all documents asked by them, but it seems they are just playing with me. Do you know how much I lost without my finances ? There is no reason to suddenly get all these accounts closed and dont return it to their owners. I haven't seen this situation in all my life.They aren't respectful as they don't reply within a reasonable period of time to their customers. They only get back to us when they want. After several emails, they returned to me only twice saying they won't give my money back as I did not follow the terms and conditions of my account. I cannot imagine who read all the small letters in the documents to open an account. And if I did something that it was not in the terms of use, at least they would need to let me know what I did. And why my documents were not accepted. They only tell me that it won't be possible to release my money and that I need to contact ***** ****************************************** But what I did? Why all this people did that they are freezing all these accounts?If have the same issue, pls contact me under the email: carlavanessamonteirodebarros at outlook doc com Leave your review in the page below and lets make them to hear us!On ******** look for: Dont open an account with n26 bank

      Business Response

      Date: 08/03/2022


      August 3, 2022

      Dear ****************** :        

      We received your complaint sent to the Better Business Bureau.

      It appears that you have reached the incorrect market regarding your query. 

      N26, Inc. is an entity based in ***************** and we cannot accept this complaint as your account with N26 is based in Europe under N26 GmbH.


      We ask that you continue to reach out to the N26 GmbH team where your account was created for further assistance. 

      Sincerely,
       
      ***********
      N26 Complaint Management
      N26 Inc.


    N26, Inc. is NOT a BBB Accredited Business.

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