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Business Profile

Baseball Cards

Grandstand Sports & Memorabilia Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baseball Cards.

Complaints

This profile includes complaints for Grandstand Sports & Memorabilia Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Grandstand Sports & Memorabilia Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I purchased 3 items from this business over the weekend at a charity event. One is damaged beyond repair. All three involve authenticated signatures, but they have not provided any certificates of authentication (which I requested). They are a fraud. They have so many complaints. I don't understand how they are allowed to stay in business.

      Business Response

      Date: 11/07/2023

      She bought the items on Friday night - we offered to send her the Certificates once we were in the office on Monday. She preferred a refund - so we are giving her one and she is permitted to return the items.  We have since sent her the refund.  (see attached check) 

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2017 my husband and I purchased a trip to ******* through grandstand memorabilia. The trip cost $2500 could be used at any time with certain blackout dates and did not expire. On Monday may 15th 2023 we had contacted the woman who had emailed us after purchasing the trip. She had let us know that we would owe more money due to waiting six years for booking the trip. When asking why we would owe more money she said for taxes and fees. But I had asked with the trip never expiring why do we owe more money. When asking for an itemized receipt for the taxes and fees that we would owe amounting to $600 ***** told ** that it is confidential between the resort and the charity and that cannot be provided. We are not understanding why they are charging us more money for taxes and fees when that was never told to us or given in writing when purchasing trip. We did inquire about adding another night that we knew that we would be paying for. So in the email when it says $1259 that includes the $600 taxes and fees plus the additional night that we wanted to add on. Being that they cannot provide proof for the taxes and fees that we would owe I feel they are just asking for extra money.

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won silent auction at a benefit for the ************************** in Staten Island ** and I paid $6,000 by credit card for a trip to **** with a guaranty/warranty of NO EXPIRATION DATE , The event took place on August 2, 2019. Because of COVID, **** was closed and no Americans were permitted to travel there. When **** reopened, I attempted to contact this Grandstand by email, by instagram and by phone to use my auction prize and received no response. I need an immediate response to this issue. Thank you.*******************************

      Customer Answer

      Date: 11/07/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Grandstand Sports & Memorabilia **** has been resolved to the extent that Grandstand has finally responded to my inquiries.  After I filed this complaint, I attempted to contact the company again.  This time  I got a response.   I have not yet booked the trip with the company which is owed to me due to the fact I need to coordinate dates with others , but at least the company has finally responded to *********** and has assigned someone to communicate with me about this matter. Thank you BBB.      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    Grandstand Sports & Memorabilia Inc. is NOT a BBB Accredited Business.

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