Reviews

This profile includes reviews for Charles P. Rogers Beds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Charles P. Rogers Beds

  26 W 17th St New York, NY 10011-5710

  
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  Charles P. Rogers Beds

  213 E 59th St New York, NY 10022-1413

  
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  Charles P. Rogers Beds

  300 Route 17 North 26 West 17th Street East Rutherford, NJ 07073

Review Details

• Review fromLawrence R

  Date: 07/25/2023

  1 star

  Lawrence R

  Date: 07/25/2023

  I recently had a terrible experience with CHARLES P. ROGERS, and I feel compelled to share my disappointment with their customer service. I purchased an item from them 16 days ago, but it turned out to be the wrong one. According to their representative Sunshine (real name?) their website mentions a 10-day return policy which is unreasonable for a retail business. (I know of no other retail business that doesnt accept returns for a minimum of 30 days.) However, when I contacted them, their customer service representative, "Sunshine," was unhelpful and refused to accept the return of the unopened merchandise.Not only did they reject the return, but they also seemed disinterested in assisting me with my situation. It's frustrating that they have such a rigid return policy, especially when I had previously purchased other similar items from them. This refusal has left me feeling like my money is wasted and that they don't value their customers.I expected better service and flexibility, considering the mistake was an honest error on my part. I'm extremely dissatisfied with CPR's lack of understanding and empathy towards their customers. I won't be recommending them to anyone, and I'll definitely think twice before making any future purchases with them. Their unwillingness to accommodate this simple return has tarnished my impression of the company.To sum up CAVEAT EMPTOR (BUYER BEWARE) when dealing with Charles P Rogers. My recommendation is to only do business with them if you are 100% certain that you are going to keep what you are going to purchase or LOOK ELSEWHERE.

  Charles P. Rogers Beds

  Date: 07/26/2023

  Dear ******** We appreciate your feedback and deeply regret to hear about your recent experience with our company. We strive to provide excellent service to all of our customers, and we are genuinely sorry if you felt this was not the case in this situation.However, we must express our profound disappointment and discomfort with your commentary regarding our team member, Sunshine. Sunshine is a valued member of the Charles P. Rogers family and has provided exceptional service to our customers for many years. Her dedication to the job and the respect she shows our customers is a testament to her professionalism. The insinuations and apparent skepticism about her name, the casual dismissal of her as if her name somehow detracts from her ability or credibility, feels out of place and inappropriate. Our diverse team, inclusive of Sunshine, is what makes us Charles P. Rogers, and we take immense pride in the varied backgrounds and unique qualities each member brings. Comments that seemingly undermine this diversity and inclusion are not something we can or will overlook.Our return policy, as clearly stated on our website, is in place to ensure operational efficiency and fairness to all customers. While we can understand your frustration regarding your situation, it is vital to treat each case equally and uphold our policies consistently. We believe in treating every individual, both our customers and our staff, with the utmost respect and dignity. We encourage you to reach out to our management team directly to further discuss this matter, keeping in mind the importance of mutual respect in any dialogue.Thank you for sharing your concerns. We are hopeful of the possibility to rectify this situation, learn from it, and continue to offer you and all our customers the high standard of service you expect from us.Best Regards,Charles P. Rogers **************** Team

• Review fromSonya P

  Date: 07/11/2023

  1 star

  Sonya P

  Date: 07/11/2023

  I purchased an iron bed and quality was below average. Bed arrived in box that looked like it had been returned and repackaged. I emailed the same day. I asked for shipping label to return bed. I never got a reply. I sent another email, no reply. I spent time chatting with a customer service representative on their website. They stopped replying when I asked to return the bed. I received a call from a ******. He asked if I had opened the box? I said yes, he said it's nonrefundable if the box has been opened. I asked ******, how was I able to inspect the merchandise if I couldn't open it. He said, he personally wrote the return policy himself, so he was fully aware of it. I have purchased wrought iron beds. The quality is substandard. I tried to leave a review on their site and was unable to.

  Charles P. Rogers Beds

  Date: 10/30/2023

  Dear ********************** Firstly, we deeply apologize for the inconvenience you've encountered. With over 165 years in the industry, crafting quality brass and iron beds has been at the heart of our tradition. We always strive for the utmost satisfaction of our customers.It's important to note that our policy has always been to repair or replace any item that is received in less than pristine condition. We are committed to ensuring that every customer receives a product that meets our high standards of quality. We recognize the importance of clear communication and ensuring our customers feel heard and valued. It's regrettable to hear about the issues you faced with our communication process, and we will certainly take your feedback to heart.While we have policies in place to protect product integrity, we also believe in flexibility when genuine concerns arise. Please allow us an opportunity to address this further and provide a resolution in line with our commitment to repair or replace as necessary.Thank you for your feedback. It's invaluable as it helps us grow and better serve our valued customers.Warm regards,Charles P Rogers

  Charles P. Rogers Beds

  Date: 10/30/2023

  Dear ********************** Firstly, we deeply apologize for the inconvenience you've encountered. With over 165 years in the industry, crafting quality brass and iron beds has been at the heart of our tradition. We always strive for the utmost satisfaction of our customers.It's important to note that our policy has always been to repair or replace any item that is received in less than pristine condition. We are committed to ensuring that every customer receives a product that meets our high standards of quality. We recognize the importance of clear communication and ensuring our customers feel heard and valued. It's regrettable to hear about the issues you faced with our communication process, and we will certainly take your feedback to heart.While we have policies in place to protect product integrity, we also believe in flexibility when genuine concerns arise. Please allow us an opportunity to address this further and provide a resolution in line with our commitment to repair or replace as necessary.Thank you for your feedback. It's invaluable as it helps us grow and better serve our valued customers.Warm regards,Charles P Rogers

• Review fromMaureen A

  Date: 04/23/2023

  5 stars

  Maureen A

  Date: 04/23/2023

  I purchased a beautiful canopy bed which was stunning and arrived to my home without incident! The quality was fantastic and plan on purchasing another bed!

  Charles P. Rogers Beds

  Date: 04/28/2023

  Thank you so much for your kind words. The BBB is used far too often to weaponize a customer complaint, we have been making beautiful products for 165-plus years. So happy you are a satisfied customer like so many that have come before.

• Review fromLisa U

  Date: 04/13/2023

  1 star

  Lisa U

  Date: 04/13/2023

  I bought a king sized wrought iron bed in May 2022, I researched what bed to buy and bought from Charles Rogers because it is made in *** and to order and I thought it would be a special item. The problems started when the delivery men that I paid for through Charles Rogers to deliver & assemble the bed didn't know what they were doing and dropped all of the pieces of the bed on the floor, including the 4 gold ball finials. From the room below the bedroom we listened to pieces being dropped for almotst an hour and I finally told them to leave & had to hire people on my own and pay them to assemble the bed. Less than a year later, the gold finish on the 4 finials is coming off. I have NOT used any kind of cleaner or solvent on them, they've just been sitting there on the 4 corners of the bed. I emailed the company to see if I could purchase 4 new finials and they emailed back that this was not a product defect and they must've "come into contact with something", in other words, my fault. I did nothing to cause this and was upset by their email right away saying it wasn't a product defect. When their assembly people dropped the bed pieces all over the floor, they got scratched. They "offered" to refinish them but I don't want to send them back and pay ($90!) for them to ship them back to me when they are defective to begin with. The finish will just come off again. They were also supposed to have refunded me $300 last June after the problems with their assembly people but they only refunded $160. And I have to keep tightening the bolts every so often. I've never had to do this with any other (much less expensive) bed. I chose this company because it seemed like a special product and I thought it would be quality. IT. ISN'T. I am sick over how much I spent on this bed and it is not worth the money and now I'm stuck with it.

  Charles P. Rogers Beds

  Date: 04/28/2023

  Hi ****, I wanted to let you know that the ***** cost $90 each, and unfortunately, they show clear chemical damage. However, we did find an economical solution for you. We suggested sending them back to us so that we can refinish them. We apologize for any confusion or miscommunication that occurred during the process.

  Charles P. Rogers Beds

  Date: 04/28/2023

  Hi ****, just wanted to give you an update on your refund. It looks like half of it has been taken off your financing account with Bread Finance, and the other half has been sent directly to your card. Please let me know if you have any further questions or concerns.

• Review fromKathy /Jim A

  Date: 03/13/2023

  1 star

  Kathy /Jim A

  Date: 03/13/2023

  Run from this company! We purchased an Estate **** plus . We spoke at length to the saleslady about our box spring and she said it was good to use. NO springs sticking up, no broken supports.... We soon discovered major depressions where we slept even turning the mattress didn't help. We contacted the company to start a claim. We did the required measurements and sent all the required pictures. Each e mail they send requires additional actions from **. It is clear from the reviews and our actions they will NEVER honor a warranty claim. And after much thought we decided we will NEVER want another bed from this company. The management is NOT at all customer friendly! Our best advise is to RUN from this company. We spent almost ******** for a bed that lasted just over 2 years. Shame on you Charles ******************

  Charles P. Rogers Beds

  Date: 10/30/2023

  Dear ********************,First and foremost, we genuinely regret the inconvenience you have experienced with our product. We take your feedback seriously and strive to ensure every customer has a positive experience.In the mattress industry, the support system plays a critical role in the longevity and comfort of a mattress. It's for this reason that we emphasize the importance of a compatible and robust box spring. Historically, many premature mattress concerns have been linked to older or worn-out box springs. This is why we always recommend and offer new support with every purchase.When processing warranty claims, it's our standard procedure to ensure the entire sleep system both mattress and box spring is optimized for longevity. We believe that by addressing the support system, many concerns can be rectified. We genuinely wish to help and have offered to reconsider your warranty claim upon ensuring the support system is in its best condition. Our intention is always to provide solutions and satisfaction to our valued customers.Again, we apologize for the inconvenience and appreciate your feedback. We've been in this industry for a long time, and our goal is to learn and improve our customer experience continuously.Warm ****************************** P ******************

• Review fromRoberta L

  Date: 11/29/2022

  1 star

  Roberta L

  Date: 11/29/2022

  I purchased a st regis twin bed as a veteran disabled wirh spine injuries from military service. I needed a firm bed and the mattress was amazing. Super comfy but had the support I needed. Helped my spine issues and nerve pain. I purchased same bed and it arrived on Nov 22, 2022. I noticed how lightweight it was. NOT the same quality or firmness. I contacted customer service right away and was told same bed as one I bought before i was tokd to go online and state I had slept on mattress for 30 days. So ***** told me to lie, commit fraud, and void any contract. Please have mattress picked up and refund my credit card. Horrible way to treat a veteran and sad that st regis is flimsy and not previous fimness

  Charles P. Rogers Beds

  Date: 12/22/2022

  *******!! Thank you so much for your service to our country. Your recently purchased St Regis ******** construction is identical to the model purchased in years past. Often, a replacement ******** feels utterly different from an older model because it is not broken in. Our comfort guarantee allows a return after a minimum trial period of 30 days. If you are dissatisfied after the trial period please get in touch with us and make arrangements for a return.