We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blankets

Luna Blanket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blankets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number: ****** I ordered this on 12/5. It was shipped on 12/13. After this it had the shipping address correct, but when I clicked on the tracking information it was delivered to another city. I have reached out to the company via email, as they dont have a phone number. I have not heard anything back. My phone will not let me upload picture documentation, but I will happily email it if you ask for proof.

  • Initial Complaint

    Date:12/19/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $70 queen size weighted blanket from Luna Blanket on November 26, 2022. I was emailed that my order #****** was confirmed and was given a tracking number: ****************** on *** tracking. The tracking number shows that a label was created on November 30th. I've been watching this tracking number in anticipation for the past few weeks but there have been no updates. This purchase was a Christmas present for my little brother and I have been trying to contact Luna Blanket for the past week to find out if my order will get here by Christmas. I have submitted multiple helpdesk tickets trying to make contact and have even offered to pay for expedited shipping to get my order here in time. I have reached out to **** on social media as well, but nobody will respond to me. I have spent hours trying to find a number to call to try and get help, but there is no customer support number. I would just like to get what I paid for and I am happy to pay extra to get it in the time frame needed. If this is not possible, I would ask for a refund so that I can go find a different weighted blanket locally for my little brother's Christmas present. When I placed the order, there was no indication or notification that this blanket was on backorder or that there would be any shipping delays. Please, I'm only submitting this to try to get someone from Luna Blanket to contact me. I just want to talk to someone and get some help. The help requests I've submitted are (*****) and (*****), the oldest one being 4 days ago with no response. Please just contact me so we can get this resolved.

    Customer Answer

    Date: 12/19/2022

    Better Business Bureau:

     

    Luna Blanket responded to me today and is issuing me a full refund. I guess my order got lost in shipping, and they had some system issues where my service ticket got lost. I am satisfied and grateful for their response today. This matter has been resolved. 

     
    Sincerely,

    *************************



     


Luna Blanket is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.