Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order number ******* on 04-20-2023. (PROOF ATTACHED)I returned the boots due to the fact that they did not fit properly.The boots were returned VIA *** on 04-27-2023, tracking number ****************** (PROOF ATTACHED)The return was received on 04-28-2023 by ************************* is 05-08-2023, and there has been no refund.The customer service phone number at ************** IS TURNED OFF.I would like my refund expedited.

  Business Response

  Date: 05/16/2023

  Hi, *******
  
  My name is ***** and *************** on behalf of Thursday Boot Company.
  
  I went and checked the status of your return and normaly it takes two weeks or earlier for refunds to be processed from the day our warehouse receives a return.
  
  Considering that we have experienced quite a volume during that day as well as the date and time your return arrived along with the rest of the returns from **** our ETA for a refund would have been on the 12th or at the latest on the 15th.
  
  Upon checking our system, a refund was processed on May 15th.
  
  We wished we could have processed this sooner for you. We always try our best to ensure that our customers are refunded on a timely manner but we will strive harder to improve our services to lessen the waiting time.
  
  If you ever need anything from **, please do not hesitate to reach out to ** and we will ensure that you are taken care of.
  
  Regards,
  *****************************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 5 2023 ordered a pair of titans brown size ****. They came without a quality control card and quality control stitching issues. I exchanged them. Second pair came with exact same quality control issue... this time Thursdays attempted to repair the boot but did a very poor job. Sent the boots back to me worse than they were before.

  Business Response

  Date: 03/30/2023

  Hello, *******************
  
  ***** here from Thursday Boot Company.
  
  Upon looking at the attached image, I could say that it is a pair that should have been shipped out and sold as a brand new pair. We have issued our customer a full refund last March 23rd.
  
  Although we wish that we could have sent our customer a pair that he would be happy with, we understand how frustrating it was to receive a bad pair after exchanging the first one due to the same issues.
  
  We will strive hard to improve our inspection process.
  
  Anything else we can do to help the customer further, please don't hesitate to let us know.
  
  Sincerely,
  *****************************
  Thursday Boot Company

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new leather jacket and it came with a stain on it. They refuse to stand by the quality and say that having stains is regular. Im more than happy to just get store credit to get some boots or choose something else but its very clear I received damaged goods from them. Its not from wear or use as it hasnt been used. It isnt regular for this to happen with brand new items that havent been used before.

  Business Response

  Date: 03/21/2023

  Good day, *******************
  
  My name is *****************************, and *************** on behalf of Thursday Boot Company.
  
  I went and reviewed the correspondence our team had with our dear customer, ******************** and found that the final resolution provided by one of our managers was to allow the return of the jacket in exchange for a store credit that would go towards the purchase of any boots in our collection.
  
  I am unsure if ******************** found our last response, but I added the email trail here. We wish to assist with the next steps and ensure that our customer is taken care of.
  
  We are hoping to hear a response from *********************
  
  Please let me know how I can help expedite this for him.
  
  Sincerely,
  *****************************
  Thursday Boots Company

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Current Date: 3/3/23 Company in Question: Thursday Boots 2 Items Purchased Direct from Manufacture's Website on 2/23/23.Total cost charged to credit card: $349.31 Email received on 2/23/23 (attached) stating order was shipped.*** Tracking Number assigned: ****************** Incident in Question:On 3/1/23 I checked the *** tracking number and notice that the items had not been sent out for shipping despite the email on 2/23/23.I contacted *** and they said they never received the item.I contacted Thursday Boots (correspondence emails attached) regarding the situation and was put in contact with customer service representative "***".*** said he would check with *** (3/1/23). I informed *** that I had already done that and *** said they never received the package (3/1/23). On 3/2/23 *** CONFIRMED that *** had never received the package and offered to "replace" the items. I promptly responded stating that I wanted a full refund for the full amount.On 3/3/23 I called the customer service number at ************ and they stated that they could not complete my refund over the phone because *** was working on it.I then checked my email to see that *** had in-fact written back prior to my calling of customer service (which mean that phone-customer service representative was not accurate in her information).***** response stated that he could not issue a refund due to policy: "Lost or Damaged Goods: Once verified by the carrier, we will replace any lost or goods damaged in transit with a full store credit or replacement of the original order. Lost orders are not eligible for a refund."This policy does not apply because the Carrier never received the item!How is the customer to be blamed and held responsible for the merchant's error or merchant losing the item?This is absolutely unacceptable.

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:

  Although I am still flabbergast about their refund / return policy, THURSDAY BOOTS product is good enough for the consumer to ignore these impasses.

  And, after a lot of bad noise, they delivered their order.

  Here is the standard resolution:

  "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved." -- BBB form letter
  
  

  Sincerely,
  
  ***********************;
  
  
   
  

  
  

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being worn just twice, the right boot of the pair that I purchased has developed a popping noise every time I step off of that foot and I can feel a noticeable lump under the instep. I called Thursday's customer service line during the hours specified by the website. The customer service number went straight to a prerecorded message about contacting Thursday via email, then hung up on me. I then contacted Thursday via their online customer service form. It's been about 2 weeks and Thursday has thus far ignored this inquiry as well (yes, I've checked my spam folder). Out of desperation, I reached out to their *** store and spoke to an employee there about the issue. He pulled up my information and said that he'd be contacting corporate customer service. Still, I've heard nothing back. Thursday has sold me--a repeat customer--a defective product and refuses to provide even the most rudimentary customer service. This is entirely unacceptable.

  Business Response

  Date: 02/28/2023

  Hello, ***********
  
  Thank you so much for bringing this up to us. We are very sorry to hear about what ************ has experienced.
  
  We are currently receiving a lot of inquiries and in the process of expanding our phone and chat service to make sure all our customers are accommodated. I am under the impression that ************ couldn't get through because the phone lines are busy since we have limited support over the phone.
  
  I found **************** email to us in our inbox to which our team has responded to by requesting information necessary to conduct the ** check so that we could subsequently come up with a resolution. While we didn't get a response, it could have helped if we had made a follow up. We sincerely apologize for not having done so. Something must have gone wrong, and I am yet to find out if an endorsement was made from our *** store location. Ultimately, I need to ensure that ************ is taken care of and gets the resolution he needs.
  
  Reading through his email to us and his complaint, I am almost sure that it is indeed a ** issue on his pair. However, we need to have the necessary images/video sent to us to properly make an assessment.
  
  We will reach out to our customer as soon as possible to help him out.
  
  Thank you so much again and have a good day.
  
  Sincerely,
  *****************************
  Thursday Boot Company

  Customer Answer

  Date: 04/05/2023

  Better Business Bureau:
  

  
  

  First, I would like to make it clear that in spite of what Thursday's representative has said, their customer service phone line was completely out of service--not merely busy.  I was not put on hold, told that all representatives were busy, etc. like you'd normally expect from a competently run customer service operation.  Rather, I heard a pre-recorded message telling me to email my concerns to a specified email address and my call was automatically disconnected.  I do not consider that to be a working customer service line.
  

  
  

  That being established, Thursday provided a replacement pair of non-defective boots to me at no additional cost, so you can mark complaint ID ******** as having been resolved to my satisfaction.

  
  

  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ordered ***** from Thursday Boot Company in December 2021. They told her the boots were being made and would ship shortly. The boots still have not come. Also there was a billing problem and our credit card was charged twice for this order which we have never received. The company has ignored us and offered no explanation. The boots cost $230 and due to the error we were charged $460. The order number is *******. My wife has made numerous attempts to get a refund for the product, which I repeat, we have not received. Please help us get a refund we are due. We dont want the boots, or anything to do with this company again. I have emailed them directly and also now asking for your help. If we dont get a refund properly I will pursue legal action just to make sure these people dont get away with their fraudulent activity. Thanks for your help.

  Business Response

  Date: 02/09/2023

  Good day, ***********
  
  My name is *****************************, and *************** on Thursday Boot Company's behalf.
  
  I have made my preliminary investigation regarding our customer's case, and I would like to make sure that they are taken care of if something has went wrong with their order from us.
  
  I am confirming that we did have an order in our record that was placed under "*********************************" way back December 5th of 2021. It was for a pair of Brown ***** sold for $210.94, and delivered at the address below on Tuesday, December 14, 2021.
  
  *********************************
  **** *************************
  *********** ** *****
  
  I have attached a document containing all the pertinent details of the order to this message. It reflects the amount charged to the customer, the items ordered and the method they used for their purchase (which was "PayPal Express Checkout").
  
  I would like to address the customer's claims and offer evidences that I have gathered during my investigation.
  
  1.) Upon checking our system, using the email addresses ******************************* and ************************** I was not able to pull up any correspondence with ********************************* or *************************. I have tried placing their first and last names as well, but I was not able to pull up any emails from our customers. Our boots are delivered from our factories in ****, ****** and by the time our customers placed their orders on our website, they are already made, housed in our warehouse location and ready to be sold. I was trying to look for any emails from our end where one of our colleagues mentioned that "the boots are being made and would ship shortly". I wonder if our customers have used a different email address to reach us?
  
  2.) Based on the tracking status on the order details, the pair was delivered on Tuesday, December 14, 2021. I did not find any email from our customers claiming they did not received their package. We take lost packages seriously and would have immediately took action if we received any notifications from our customer that this occurred. Using the tracking number on the *** website will not show the details anymore because a long time has already passed. Our system, however, takes the delivery confirmation from the tracking page and saves it on the order detail page.
  
  3.) The customer used PayPal Express Checkout for their purchase, and the order details reflects how much we have charged the customer. It is impossible on our end to charge our customer twice because each order is tied up to only one transaction at a time. The system we use will not charge our customers twice the amount unless the items within the order was duplicated. Our order's fraud analysis also shows that only payment attempt was made which was successful. If we have known of the issue that the customer was charged double the amount, we are most likely to have advised them to reach out to PayPal and their credit card provider to better assist them. It would be impossible for us to refund them the $460 amount because we don't have their money and would only be able to refund $210.94 in the event that the package was proven lost or stolen last December of 2021.
  
  4.) I did not find any correspondence from our inbox. Perhaps our customers might have used a different email address when they emailed us, and I am more than willing to dig deeper if I have the information that would pull up the messages they sent us. Our customers are important, and we would not deliberately ignore anyone seeking help.
  
  At the moment, we would not be able to process a refund because on our record, we properly fulfilled order #*******, had the package shipped from our warehouse, and was successfully delivered to the customer's shipping address on our file.
  
  Given that a long time has already passed and the concern was just brought to our attention now, it will not be without difficulty to investigate further, but we are more than willing to cooperate with our dear customers to have the issue resolved.
  
  On our end, we can attempt to contact *** and see if they should be able to track the delivery route that took place on the recorded delivery date to see if they have delivered the package safely. We were informed that their delivery trips are recorded, and perhaps *** would be able to confirm if they went to the customer's address. 
  
  As much as we want to do this on our customer's behalf, we are not authorized to inquire about their transaction and financial records with PayPal or their credit card provider. They must reach out to them and seek assistance to reverse any amount charged to them in error.
  
  If the package was proven lost, we will be able to refund the amount that was processed into our system which is a total of $210.94.
  
  We will reach out to our customers as soon as possible and do what we can to help them. We only ask that they cooperate with us and understand that this will take a bit more time and further investigation.
  
  Please let us know if there are any other actions that we need to take from our end regarding this complaint.
  
  Sincerely,
  *****************************
  Thursday Boot Company

• Initial Complaint

  Date:01/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased matte black captin boots on 11/21/2022 for 210.90$ USD. This item shipped 11/22/2022. Arrived to my residence on 12/02/2022. Upon opening the package I found women's boots when I ordered men's. After emailing I got an automated response to return them or exchange them. I asked for a ppl which they would not provide. I paid shipping to return the item. I shipped them back 12/15/2022. They received this item on 12/22/2022(tracking *************** via ******* I paid 40.90$ CAD for the shipping. I have emailed on 4 different occasions with single responses. In order me to get another response I have to start a new conversation where they have continually not tried to resolve my issue. They claim to have a phone service available that instantly sends you to voice mail asking you to send an email. I have tried to get my money back for this item. If it's possible I would like them to also repay me for the shipping costs involved.

  Business Response

  Date: 01/20/2023

  Good day, ***********
  
  I am *****************************, responding on behalf of Thursday Boot Company.
  
  I have reviewed the customer's case and correspondence with our company. While we are more than willing to expediently refund the customer for the pair he returned, we would not be able to reimburse the shipping cost of the package since we have correctly fulfilled his order based on how it was ordered from our website.
  
  Upon checking the order system to see if we have made a mistake in fulfillment, our records show that the customer had mistakenly purchased the pair of Black Matte Captains in the women's line. It has a price of $190 compared to the men's version sold at our website at $199. The men's and women's line are on separate pages on our website to ensure that our customers do not purchase the same model from the wrong line. I have attached the order invoice that reflects the *** of the item that was purchased by the customer in this message. It shows the breakdown of the product's cost along with the imposed shipping and taxes (in this order, the shipping is free because the total value exceeds $100).
  
  On our initial correspondence, our customer wrote his feedback.
  
  "For someone to spend 300$ on a pair of boots not being able to cover and exchange cost is outrageous. I'm not sure how I purchased women's boots when I only shop men's as I am a man. It must be my mistake although I'm not sure where I went wrong. At the same time if your margins are so thin that you can't cover costs at a price of 300 then maybe you need to lower production costs. Along with this I have checked into every email being sent and the only identification that shows it might be a woman's boot is a part number. Moving forward please include the full description of the product. If you had I would have caught this before shipping and saved everyone the hassle. As a first time buyer you sure don't make me feel wanted nor appreciated with the response I have received. Which is unfortunate as I really was looking forward to this purchase. Now it's become a problem instead of receiving a ppl and a simple exchange."
  
  We supplied all the necessary information on our product page and kept the men's and the women's line on separate pages, as I have mentioned. If the issue was with our fulfillment and we have mistakenly sent the customer the wrong product, we are more than happy to cover the cost of shipping them back.
  
  Our policy reflects that international customers who are located in ****** are responsible for return shipping fees and may be charged additional VAT and/or duties by their local government when processing a return or exchange. We understand where the customer is coming from and that he made an honest mistake when he placed his order. As much as we would like to make an exception, this is something that we cannot afford as of the moment (but we are working towards it) since we are still growing as a company.
  
  Our boots are made alongside similar products from other brands that charge customers $300-600 price range. We are able to offer our products at their current price by removing the mark up other brands do while at the same time not compromising on quality materials, manufacturing, or business ethics (fair labor and sustainability). We believe in offering customers great value for an honest price.
  
  The materials and processes we use are expensive. It costs more to make a sustainable pair of boots the right way. Almost all the materials we use are custom developed, and our Black Matte Captains are specifically constructed with ******** Welt.
  
  Our product pages reflect all that goes into our footwear, and we think our prices are a good value.
  
  I will ensure that our customer's refund is processed. However, we won't be able to reimburse him for the cost of sending the pair back to us.
  
  Our goal is still to ensure that our customers are taken care of, and we are willing to workout towards a fair and equitable resolution for both parties.
  
  Sincerely,
  *****************************
  Thursday Boot Company

  Customer Answer

  Date: 01/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the bare minimum effort.

  I will regrettably accept this response as the company clearly doesn't show any remorse or values towards its customers. Although in their response they have mentioned returning my refund it is still nowhere to be seen in my account. I wish to continue to fight for my money back. I will also be disputing this charge on my CC as of the moment this email is completed as my money has still not been returned. Please see the attached photo of my account search and shows only a purchase.  

  
  Sincerely,
  
  ******* *****
  
  
  
   
  

  
  

• Initial Complaint

  Date:01/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a pair of boots on 11/28/22 for a Christmas gift. I had not received the boots so I emailed them on December 21st for a estimated delivery date. They said they had been shipped and as of 1/4/23 I sitll have not received them. I cannot get a email reponse and they do not answer the phone. After many calls and emails to try to find out what has happened to my order, their "team thursday" as they call, it is a complere fail. They have my money and I have never receved my order!!!!! After reading other reviews it sounds like I'm not the only on that has missing orders.

  Business Response

  Date: 01/06/2023

  Good day, *** **************** name is ***************************** and *************** on behalf of Thursday Boot Company.
  
  I have attached the email thread from our system as well as the *** delivery confirmation of the customer's order.
  
  Upon reviewing, I am under the impression that our customer isn't receiving our responses based on the thread and I would like to ensure that we send a message acrosss. The most common reason for this is that our message would go to our customer's spam inbox and remain unread.
  
  Based on the *** tracking, the package has been delivered on December 7th and could have been stolen. The process for this is for our team to initiate a claim which would also initiate *** to conduct preliminary investigation regarding the package's whereabouts starting from where they left it.
  
  From our representative's response, I could see that he offered a replacement pair to our customer but if they are not receiving our messages, then I think it's an issue that also needs to be addressed because it is causing a misunderstanding. We care about our customers and we are more than willing to rectify this. We will do our best to take care of her concern.

  We can issue the customer a refund, however, we need to initiate a quick investigation first and check with *** first if they managed to secure the package before they left it.
  
  If the customer would prefer a replacement, we can also expedite a pair although sadly it is already too late since it was supposed to be a Christmas gift.
  
  We want to make sure that the customer is taken care of regardless of how they wish to proceed.
  
  We will attempt to reach out to them once again using our company email and our representative's direct business email.
  
  Please let us know what else we can do to ensure that oiur customer gets the best business experience possible.
  
  Sincerely,
  *****************************
  Thursday Boot Company
  
  

  
  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes on line. I received these near the end of November. After wearing them two times one lace broke. I contacted the company and sent the requested pictures showing this. After numerous emails starting on November 30, they first offered to reimburse me $15 to go find a pair of laces, expecting me to run all over town looking for them as they claim they cannot offer the same color and size of the lace. These were expensive shoes advertised as having "long lasting" laces. That was not acceptable as the shoes are expensive and I should not be expected to spend my time looking for laces they cannot supply. Their next offer was to replace the shoes, although because they were worn this would be an exception. Of course they were worn! I purchased them to wear not expecting the "long lasting" laces to break after three ties. I don't want these shoes or any exchange, as the quality is obviously suspect so I offered to buy a pair of boots while paying the difference between the cost of the loafers and the boots. I have not heard form them since and its now been a week. I am completely dissatisfied with the quality of the shoes and even more so with the horrible service and customer concerns. This is now more than two weeks as it is now December 14 and it seems they have no intention of making good on my purchase or concerns. The last email received a week ago from them was we are standing by to help. Really? One more note, I live in a small town with very few stores or options to purchase what what I hoped to be quality shoes. We have a Penney's, ****** and ******* basically, and the nearest metropolitan area is more than 60 miles away. I do not want to drive all over looking for the possibility of finding a matching lace. If the supplier can't find one or have one how do they expect me to find one!

  Business Response

  Date: 12/30/2022

  Hello, ***********
  
  Apologies for being able to respond to this message only until today.
  
  My name is ***************************** and *************** on behalf of Thursday Boot Company.
  
  Upon reviewiung the customer's correspondence with our team, it appears that a settlement has been reached on December 22nd where we have processed a refund for the customer and accepted the return he processed back to our warehouse.
  
  We understand that the customer wanted the same type of lace but we'd have to ship it from its source which is on a different country. We are working towards housing a few stocks locally so that customers can just purchase them from us directly or for us to to send them as replacements whenever necessary.
  
  I hope this case can now be closed.
  
  Thank you so much and Happy New Year!
  
  Sincerely,
  *****************************
  Thursday Boot Company

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pairs of boots in one order. They only sent me one pair of boots (missing black ************************ The included packing slip lists the boots that they forgot and proves I ordered them. I reached out to the company and they want me to send a myriad of photos (none of which are relevant to me not getting my boots) BEFORE THEY WILL SEND ME THE ***** I ORDERED, PAID FOR, AND THEY FORGOT. I demanded my boots be sent as they were paid for and I have not heard back from the company for hours and there is no phone number to reach them. They are in essence holding my boots hostage without cause after I ordered and paid for them and they were not delivered. This is ridiculous. I am a loyal customer and this is how I am treated. Order # *******.

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:
  
  I have received a response from the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved - so long as my boots reach my residence. 
  
  Sincerely,
  
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