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Business Profile

Brand Development

Storebound LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brand Development.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While adding items to my online cart at **********, I received a pop up message offering a free item. I selected an cookbook and proceeded with my order. When I received the order confirmation via email, I noticed I was charged for the free item. I contacted Dash to refund the $9.99 I was charged for the book and they stated I was charged for the cookbook because I used a discount code on my order. At no point did it say I would now be charged for the item after adding a promo code. I didnt want the book in the first place so certainly wouldnt have paid $9.99 for it. I feel like this is a deliberate act by the company to scam people out of money. I requested to return the item and was told to go through the returns section of the website where it says there will be a $5 restocking fee, which I do not agree to pay as this issue was not my fault. I would now like to return my entire order as I do not feel comfortable purchasing with a company like this.

    Business Response

    Date: 04/21/2025

    Hi ********,  

    Thank you for bringing this matter to our attention. We sincerely apologize for any frustration or inconvenience youve experienced. We have issued a full refund for your purchase. Should you have any additional questions or need further assistance, please feel free to contact us directly.



    Thank you.

    Best,
    *******
    StoreBound 

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Dash Smart Store Dish Rack on August 5, 2024 from Store Bounds's Dash.com website. On August 13, 2024 the item arrived damaged in shipping. I've requested a refund but was offered a replacement. On my account at Dash.com the status of the item is listed as "Returned" yet Store Bound refuses to give me any information about refunding my money.

    Business Response

    Date: 08/29/2024

    Hello, we are so sorry to hear that your item arrived damaged and that you have encountered issues with your refund request.  Thank you for sharing all of these details with us.  A member of our senior customer service team will be reaching out to you directly in the coming days to address your concerns and help correct the issues at hand.

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in response to your email from which the blame has now been delegated to the Manufacturer of the item due to it being defective on delivery. I have called & emailed them several times seeking resolution or replacement of the side table over a half dozen times. The number to reach ***** is ********************** ************************ I have been very forthcoming and professional with them. Providing them with any kind of documentation/information that has been requested as well as additional information/documentation that has not only to assist with a timely resolution in this matter which involves a rather hefty price of $754.24. This was paid for there product almost a month ago and due to the product being delivered defective the manufacturer is supposed to be responsible In repair, replacement, or reimbursement per standard warranty along with policies and procedures. Once this because an issue with the manufacturer it I addressed them immediately. They originally responded to my complaint via email stating that the ***** back office team would be in touch within ***** hours. However, no correspondence was received and the matter remains unresolved. I have followed up with emails, voicemails, and phone calls all which have gone unanswered and unreturned. This is the opposite of what they mandate under the general 30 day manufacturer policy. That states Any ***** smart product whether purchased from the manufacturer or a third party store will arrive in working condition. If item is defective or damaged upon delivery than ***** will take full responsibility in fixing, replacing and or reimbursing the customer for the non-working product. They have not held up to their policy standards. I feel the manufacturer has avoided the situation, slow played the incident in order to try to push this issue past the 30 day **** so then they can use that as the exception for not replacing the defective components. Please contact ***** to replace item.

    Business Response

    Date: 07/10/2023

    After reviewing the complaint as well as the customer case, we are satisfied that we have fulfilled our duties as outlined in our manufacturer's warranty.  Our agents did reply to the consumer with in the next business day and offered assistance to assist with troubleshooting the issue prior to authorizing a warranty replacement.  Despite our agents not receiving all of the required information to properly troubleshoot the technical issue with the customer, an exception was made to issue a full warranty replacement which was processed on July 7, 2023.  The consumer will receive a new replacement unit within the next **** business days, as the unit is currently in transit.  We have communicated to the customer of the resolution, but have not received a response.  

    Customer Answer

    Date: 07/11/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
    If this is true and the replacement is actually in transit I accept.  I will keep you posted if and when I receive this unit that is allegedly in transit and appreciate your help with the matter.

    Sincerely,

    ***********************



     


Storebound LLC is NOT a BBB Accredited Business.

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