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Business Profile

Broadcast Companies

Ace Media Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Broadcast Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2022 I spoke with ****** about my Breast Cancer fundraiser, I was working on for October 2023.I signed her contract and was charged $5500, her cut was 20% of any obtained sponsorship funds.As Q4 ******************************************************************************************* ******* who works for causes part time had offered me (2) but I declined saying to use them for another cause I have a powerhouse firm working on this one for me.Q4 turned into Q1 2023 and each time ****** and I talked she threw out big names, ************ GM, ********** Still nothing. I stressed the importance of getting this done, I had advertising and promotion to pay for but she was adamant this takes time. Let me do my thing This is what I do We will win together I have AARP on board just need them to sign papers.Q1 turned into Q2 and now I was getting panicked. Everything had been on hold waiting for the sponsorship and time was ticking by. I still did not have a guest speaker for the event and she even told me not to do that, she would get one. Every conversation was be patient it will happen. By May I started pushing hard and was told I was being adversarial and she couldnt work under this type of pressure. She said that she wasnt able to continue and offered me 50% of my retainer back.I asked for documentation of the communications between her and these so called sponsors she had been in talks with. I contacted one of them that I managed to locate details for and was informed that whilst she knew who ****** was she had never had any communications about my project.I was left with no sponsorship for a Breast cancer fundraiser and we were now in Q3. I was supposed to get a 50% refund no later than June 30th 2023. To date (July 21st 2023) I have still nothing. I contacted ****** and it was sent, Ill look into it. Full disclosure she did get a $25K offer from a CBD oil company but it is not legal federally and I was unable to use them

    Business Response

    Date: 08/15/2023

    Attached, please find cease and desist, sent to *****************, inclusive of the details. Services, were rendered & delivered, per the  agreement.  

    Customer Answer

    Date: 08/17/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    As the attached email correspondence shows Ace Media Corp ************************************** was to refund 50% of my original fee amounting to $2750.00.  To date this has still not been received despite supplying both bank account and route numbers and also the credit card information.

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 12/08/2023


    I, have been advised by legal, (who sent an initial, cease and desist letter),  not to comment, as this is an ongoing matter. 

    Thank you. 

    Customer Answer

    Date: 12/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.

    I am no longer pursuing this matter. 

    Sincerely,

    *************************



     

Ace Media Corp is NOT a BBB Accredited Business.

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