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NFL Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Associations.

Complaints

This profile includes complaints for NFL Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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NFL Enterprises, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 416 total complaints in the last 3 years.
    • 122 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      The charge is still showing on my card, I will contact the BBB if it doesnt fall off per the companies reply. Thank you.


      Sincerely,

      ****** ********



       


      Business Response

      Date: 09/11/2024

      Hi ******,

      Apologies you have issues accessing your game on NFL+.

      We have refunded your purchase from Sept 8.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry again for the inconvenience,

      NFL Support

      Business Response

      Date: 09/19/2024

      Hi ******,

      Did you ever use another email address when signing up for NFL+ or use on ************************?

      In the attached, you can see we only have one record of a purchase under this email address.  The other PDF is the refund.

      We don't see the additional charge you mentioned, so it might be under a different email address.

      As soon as we locate the subscription we can work on refunding it.

      Apologies for the inconvenience,

      NFL Support

      Customer Answer

      Date: 09/25/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my second complaint was in error. 

      I was actually credited twice from the nfl, meaning I owe them ******. My apologies to all. If the nfl can charge my card, please advise them to do so. If not, please let me known how I can make this payment. I apologize again to the nfl.

      ****** 

       

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

    • Initial Complaint

      Date:09/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up a couple hours ago for NFL Sunday ticket and have been met with nothing but a continuous stream of *********************** and right with candidate support ads, all of which being labeled as sponsored by ******** This is an absolutely unacceptable situation and I am requesting an immediate cancellation and refund of Sunday Ticket. Shoving political ads down the throat of consumers is intolerable.

      Business Response

      Date: 09/09/2024

      Hi ****,

      Sunday Ticket is a YouTubeTV product.

      We do not have any control over their advertising.

      Please visit ********************************************************** for anything further.

      Best,

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***********************



        Thank you!!!

      Business Response

      Date: 09/09/2024

      Hi *****,

      Apologies you had issues accessing NFL+.

      We have refunded your subscription payment and cancelled any repeating charge for next season.

      Please allow 3 to 7 business days before seeing this returned to your account.

      Sorry again for the inconvenience, 

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subscription to NFL+ account, charged. But due to errors, it does not allow access to my subscription, and I am stuck in an endless loop. No customer service, have reached out countless times, no response, emails don't work, no customer service on the telephone, only robots that do not help. Can't get a refund, or get help in fixing the problem.Due to errors on their end, I can not access product I have paid for. I have done every troubleshooting step twice, no fix. Companies should not be allowed to operate like this.

      Business Response

      Date: 09/09/2024

      Hi *****,

      Apologies you had issues accessing NFL+.

      We have refunded your $14.99 Subscription charge.

      Please allow 3 to 7 business days before seeing that reflected in your account.

      Sorry again for the inconvenience, 

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      business needs to provide customer service; method of contact required

      Business Response

      Date: 09/09/2024

      Hi *****,

      We ran email address ************** in our system for any NFL+ subscriptions.

      We didn't find any.

      Please let us know if you purchased NFL+ and aren't able to access content.

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my NFL+ subscription several days before it was set to renew, so I was surprised to receive an email on 9/5/24 at 11:31 PM CST notifying me that my subscription had been renewed. Upon checking my bank account, I noticed a charge of $108.24. I went to the NFL Network website to find a phone number or chat option to speak with a live agent to resolve this issue but found none. There was no way to contact a live customer service representative; the only options were chatbots that sent me in circles without addressing my concerns or an option to send an email. I find it frustrating that a service like this lacks a way to connect with a live agent. I am requesting a refund of $108.24, as I did cancel my subscription. Furthermore, the service never worked as it should, with multiple issues throughout my use. As I researched how to speak with a representative, I discovered that many other customers had similar complaints. This service does not work as advertised, and the lack of live support only makes it worse.

      Business Response

      Date: 09/09/2024

      Hi ******,

      Apologies you were charged again for NFL+.

      We have refunded you for the subscription purchase.

      Please allow 3 to 7 business days before seeing that return.

      Sorry again for the inconvenience,

      NFL Support

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A auto-renewal came throught for annual NFL+ subscription, and there is no way to ask for a refund. They say to use the chat, but it only points me to articles that tell me to keep using the chat. There is no way to get hold of anyone, and I fear I will not recieve my $50.

      Business Response

      Date: 09/09/2024

      Hi *****,

      Apologies you were charged for a season of NFL+.

      We have refunded that $49.99 back to your account and cancelled the subscription.

      Please allow 3 to 7 business days before seeing that returned to your account.

      Sorry again for the inconvenience,

      NFL Support

    NFL Enterprises, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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