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Business Profile

Business Forms and Systems

FormPros LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company provided fradulent details in purchase of ****. They are simply generating PDFs for a rate of ***** per form-- a service that is typically provided WITH tax e-filing for more than half that amount.When contacting the company to request refund they stated that their website clearly states they do not provide filing services-- an answer and documentation which was never provided.This company needs to start including explicit langauge on all pages that they do not and cannot provide filing services. It is my opinion that this company has fraudulently created the illusion of services in order to scam small business out of money needed for tax season.Because of their fraudulent activities, I will likely receive penalties from the *** and I worry for small businesses who this could affect in a greater way.Formpros does not explicitly state that they are not a tax filing service and will create bottlenecks for the *** and unnecessary fees for struggling small business owners. This needs to be stopped.

    Business Response

    Date: 04/11/2023

    Hi,

    We do not offer Copy A, the red ink form submitted to the *** because it cannot be printed from a standard home printer. The form is printed on special paper with special ink that is designed to be read by the *** scannable machines. FormPros is a self-service document creation website, we do not e-file any tax forms through our website. The tax forms are used as statements for recipients/employees only. We don't say any place on the site that we file tax forms with the *** since we don't. But I appreciate your feedback and we will add to the queue to edit the language further on this page. We have a 30-day money back guarantee. I am unable to locate a record of your communication with our support staff. I have gone ahead and refunded your purchase. 

    thank you,

    ************

    Customer Answer

    Date: 04/13/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

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