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Business Profile

Candles

Birthdate Candles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Candles.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 10/23/2024 Post date to cc 10/24/2024 I purchased 2 $150.00 gift cards to be sent to a recipient. Recipient never received. Have contacted Birthdate numerous times. The first few times they replied saying they would look into it to get resolved. Last few times, no reply at all. Have asked for refund several times, nothing, not even a response. The order number is #**********, purchase date of 10/23/24

  • Initial Complaint

    Date:07/11/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this item and it too three weeks to get to me. Now here and I have been burning it constantly and candle is down to 1/3 and no tarot card at all which is why I bought it ************ is a SCAM stay away!!

  • Initial Complaint

    Date:02/20/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 5th, ****, I placed an order for the book and a necklace as a gift for my daughter. Three days later I received notification that the order was shipped. That was great news. Issue was I never received that order until January 28th, ****, when this was suppose to be 2 day shipping. This is not the worst part. When I open the box, the insert card, which explains the meaning of the stones in the necklace is for the wrong date. I've sent pictures of this to a them and all I seem to be getting is the runaround. Oh the correct one is shipped or oh I'm sorry Ill send it again, etc. and this is been going on for almost a month now. Without the correct care, it doesn't make sense to give the gift because it wouldn't make sense to the receiver. I've ask them for instructions on how to process a return and no one has responded to me. People work hard for there money, and when they make a purchase they expect for it to be correct, Mistakes do happen but you need to fix it!

    Customer Answer

    Date: 02/22/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a birthdate pendant with an engraving for $178.57 on March 2, 2023. On August 5, I filed a customer service request because the gems in the pendant fell out. I was told to ship the necklace back to the company, and pay for the shipment out of pocket. They refunded me for the shipment cost when I requested a refund. They then told me that they would ship out a new necklace. In the meantime, I was never asked to provide or confirm a shipping address. When the necklace never arrived, I contacted customer service again. They informed me that I now have to pay 50% of the cost of the necklace for any redelivery because their procedure is to send replacements to the first address they had on file, no questions asked, unless the customer tells them otherwise. I believe this is entirely unfair, since I was not asked to confirm or provide any delivery address, and there was no way I could have known of this "procedure" of theirs unless informed beforehand. I also did technically alert them of an address change since the "sender address" listed on the necklace I returned was my new address, not the old address, and the company was privy to this information well ahead of time before shipping out the replacement. I believe that they should have checked, or at least informed me of their procedure.

    Customer Answer

    Date: 10/20/2023

    Better Business Bureau:

    At this time, I have not been contacted by Birthdate Candles regarding complaint ID ********.

    Sincerely,

    *****************

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered candle and Birthday book for Xmas. Did not receive but was charged on credit card

Birthdate Candles is NOT a BBB Accredited Business.

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