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Business Profile

Clothing

Donna Karan International Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for Donna Karan International Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Donna Karan International Inc. has 21 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased. Items from the DKNY store. Las *********** ************************************************************************************* 702 474 ****. I ask them to ship it 10/29/2022. I spoke with ******** twice. She tells me I have to talk to the supervisor. She is the only one that can me if it was ship. I have never received the phone call from the supervisor. I fear they stole my money.

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sending this through to the BBB as I did not receive a response or email acknowledgement from the business when I sent my initial product complaint to ************************************************* and *********************************** I purchased a pair of ****** Wedge Sneakers (Part #********) on January 14, 2021 for $71.25. I only wore the sneakers 3 times and the zipper broke on third occasion. I sent corresponding pictures of the craftmanship of the product to both product support email addresses for the company in hopes that I can obtain assistance. I never received a response back or email confirmation that my complaint was received. The quality of these sneakers were very poor and I have been a long-time support of the brand since the early 90's, but the zipper should not have broke only after 3 wears. I am seeking that the business contacts me regarding this product in hopes to reach an agreement on either fixing this issue or refund.

      Customer Answer

      Date: 12/03/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Donna Karan International Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:08/22/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 15, 2022 I ordered an item off the *************************** paris.com website I paid for Express shipping I was supposed to receive my item on August 17, 2022 and I never received my item I called them on August 16, 2022 because my card had been charged a second time For ***** under its affiliate Donna Karan they informed me once the item shipped I would be refunded my money the item never shipped and they still have over $300 of my money. I called the company and they stated they canceled the order and I should have my money back in 48 hours. then I was charged again on August 18, 2022 and my charge for August 16, 2022 fell off. I called my credit card company and filed a dispute and I was informed that it would be about 20 days before I would see any of my money if that because they have to investigate. I think this is an awful long time and donna karan.com is fraudulently charging my card I had to get a new card so my card would stop being charged and Im without a card / money waiting for my new card I would hate for this to happen to anyone else and this needs to be investigated thank you for your time. Also I was informed by Donnakaran.com that it was my card that was the problem thats why they charged me more than once but if my card was the problem when it comes to funds I dont understand how they have over $300 of my money and charged me twice. I need all my money back because like I said earlier I still dont have a product Ive attached photos of the charges and photos of the item I ordered that I never received included is also the order number thank you.

    Donna Karan International Inc. is NOT a BBB Accredited Business.

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