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Business Profile

Cocktail Mixes

Instapour

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cocktail Mixes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2022, I placed an order for a Christmas present and thought the monthly subscription service was a great idea so I signed up for a recurring subscription. The order was scheduled to be delivered 12/19/22. It never was. The company claimed there was an issue with ****** I'm in the same city as the company and offered to come get my order so it could be there in time for the holidays. That request was denied. Their website went down and the ****** number associated with the company stopped working for several weeks. Eventually on 1/4/2023, the owner ************************* emailed and assured me that a refund would be processed the following week. One month later I've resorted to filing this complaint. I've also filed disputes with my credit card company since the recurring subscription charged the next month even after being cancelled - and of course not providing the actual product. If it's not a scam, then it's terrible customer service. Either way, I want my money back for 2 months of this service that was never provided.

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:

    At this time, I have not been contacted by Instapour regarding complaint ID ********.

    Sincerely,

    ***************************

Instapour is NOT a BBB Accredited Business.

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