We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Coffee Brewing

EspressoWorks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Brewing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an espresso maker last year in November through Amazon. The order number for said order is *******************. Espresso maker came with a one year manufacturer warranty. It is under a year and my espresso maker will not work at all. At first it wouldnt turn on or off with only way to turn it off was to unplug now it will not do anything at all. I have tried to contact the company multiple times with no response and no action taken. I would simply like my espresso maker to work.

    Business Response

    Date: 10/24/2023

    Hi,

    This is ******** from EspressoWorks. I have verified the Amazon order. Your machine has a 1-year warranty from purchase date. Did you ever reach out for assistance through Amazon or via our customer service email or phone number?

    Can you tell me how thie machine is not working?

    Thanks,

    ********

    MMX Distribution

    EspressoWorks

    Customer Answer

    Date: 10/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

      No resolution was offered. 

    In response to their reply I had sent 2 emails to the email address that is online as well as tried calling but never got anyone to help me. Amazon said I had to contact you guys directly as it was out of their hands. 
    My machine will not turn off you have to unplug it for it to turn off otherwise it will stay on all day. It also will not work at all at times I have to unplug it wait a couple mins then try again some days I can make a cup some days I cant. 

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 10/26/2023

    Hi,

    I am sorry that no one responded to you. If you can tell me what email address you messaged, I can track that down to see what happened.

    I have verified your order on Amazon. Our 1-year warranty offers a refund or one-time replacement. I have refunded your order. It will take a few days to appear as a credit on your purchasing card.

    ********

    MMX Distribution

    EspressoWorks

    Customer Answer

    Date: 10/30/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product name - 10-PIECE RED ********************* MAKER SET Purchased - 09/09/2022 Cost - $279 Serial # - *************** It stopped working 3 weeks after purchase. It does not power on. I tried their troubleshooting steps but it still doesn't power on. I've reached out to their customer care through their web form and by email a few times. No response. (Nothing in Spam.) The phone number listed to this company goes to a consumer ****** Voice mailbox. I don't know if this company is still in business.I was hoping to exchange it. Now I just want a refund.

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 10-PIECE ROSE GOLD ********************* MAKER SET on June 10th 2022 for ******. The Coffee machine started leaking about 3 weeks into ownership then completely stopped working. I sent 6 or 7 emails to the company asking for assistance. Over and Over the company sent emails to fix a brand new coffee machine. When I informed the company I wanted to return the coffee machine the company stopped responding to my emails.

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a espresso machine via Amazon in Dec 2021. The machine worked great for about 6 months then the portafilter would pop off and brewed coffee and hot water would spew all over my counter. If I held the portafilter on with pressure it would not come off. I have contacted Espressoworks and recieved a replacement portafiltet, but the issue did not resolve. I have been in contact with this company via email and Amazon and there has been no response or offer to help further. Amazon stated that since the order is older then 30 days, my only option is to work with the company for a warranty replacement or refund. All I am looking for is ownership, acknowledgement and options to rectify this issue. This machine is not safe to use, especially when children are around. A screenshot of email thread with this company is attached. I can provide screenshots of our conversation via Amazon if needed, along with proof of purchase.

    Customer Answer

    Date: 09/16/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have recieved a replacement espresso machine from EspressoWorks

    Sincerely,

    ***********************************



     

EspressoWorks is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.