Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was started when I was in ************. I relocated to ******* in Feb 2023 on Permanent Residency. Now I am currently based in *******, **.The supplier (AHD EQUITY LLC) was supposed to supply the refined sunflower oil by Nov. 30, 2022. Then he (the *************** of AHD Equity LLC) requested for extension of the deadline, which I granted. However, he repeatedly failed to fulfill the order and kept postponing. I then cancelled the order requested for the refund (See the email communication appended). However, he repeatedly came up with a pretext and didnt refund.To resolve the matter, I took a flight & booked hotel visited and met the *************** of AHD Equity LLC on 24th of May 2023. I have a selfie that we took during our meeting in ****************** in ******** on 24th of May 2023. I will provide the photo when I am requested to. After I returned to *******, I sent him repeated emails but still he did not refund me (Email communication appended). Because, of his action I lot a big profit that I would have made had he supplied me the product. I lost a net profit of $512.153.40/year.I would appreciate your help in getting me the refund of $59,496.00 and plus the damage compensation ($512.153.40/year).Regards,*****

  Business Response

  Date: 02/23/2024

  Subject: Proposed Payment Arrangement and Apology for Transaction Delays
  
  Dear Sir,
  
  We trust this message finds you well. We are writing to address the past challenges we encountered during our business transaction with *************** represented by ************** Aliye in ************.
  
  Unfortunately, unforeseen circumstances arose when our supplier in ******** encountered difficulties in shipping the agreed-upon product within the stipulated timeframe. Despite our persistent efforts to rectify the situation with the **** factory, complications arose, impeding the timely collection of refunds from them. Consequently, we working to fix our own funds to credit ************** for their refunds.
  
  During this period, we had the opportunity to meet with ************** in ******** during his surprise visit. We are actively working to resolve the issues with our **** counterpart and addressing complications in our accounts, which we anticipate will be resolved imminently. 
  
  In light of these challenges, we propose a payment arrangement with **************. Commencing on March 31th, 2024, we intend to make monthly payments of $14,885.25 over the next four months until the entire originally deposited amount is credited back to **************. If agreeable, we plan to initiate the first payment of $14,885.25 on March 31st, 2024, to ******************* LLC.
  
  We sincerely apologize for any inconveniences caused during this transaction. Please be assured that we are diligently working to resolve the matter promptly. We value our business relationship with Bluenile and ************** of Companies and look forward to the opportunity to conduct further business with your esteemed organizations.
  
  Thank you for your understanding and cooperation.
  
  Sincerely,
  AHD TRADING, NY

  Customer Answer

  Date: 02/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved as long as AHD keeps it promise. If AHD fails to consistently pay in the said four consecutive months starting from 31st of March 2024 then I will opt to ask for additional damage pay for the lost business and opportunity.
  
  Sincerely,
  
  **************************