We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Communication Consultant

Vodafone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communication Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good evening . I encountered a problem with Vodafone *****. Vodafone Cash electronic wallet. They announced a competition for every time I make transactions on the *** Vodafone program. Vodafone Cash. chances to win a prize of one million Egyptian pounds. I made very, very many transactions until I reached 2 billion chances. This is a very large number. After that, my points were reduced to -7. I dont know how this happened. After that, I made other transactions and my chances of winning increased to 6 now. .I spoke to customer service about this problem and no solution came. I demand my rights from this company His account is responsible for this competition Financial compensation for the transactions you conducted Financial compensation for psychological damage Financial compensation for my time

    Customer Answer

    Date: 02/03/2025

     ID #********
    Good evening . I encountered a problem with Vodafone *****. Vodafone Cash electronic wallet. They announced a competition for every time I make transactions on the *** Vodafone program. Vodafone Cash. chances to win a prize of one million Egyptian pounds. I made very, very many transactions until I reached 2 billion chances. This is a very large number. After that, my points were reduced to -7. I dont know how this happened. After that, I made other transactions and my chances of winning increased to 6 now. .I spoke to customer service about this problem and no solution came. I demand my rights from this company His account is responsible for this competition Financial compensation for the transactions you conducted Financial compensation for psychological damage Financial compensation for my time
     spoke to customer service about this problem and no solution came. I demand my rights from this company His account is responsible for this competition Financial compensation for the transactions you conducted Financial compensation for psychological damage Financial compensation for my time

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Vodafone e-sim to use while traveling in the **. I could not use it - it would not install. I kept getting an error message. I have iPhone 15 Pro, so it is not the matter of an incompatible device. I even went to a local Vodafone store in *********, but they could not help me either. So I ended up using my carrier's plan. I was not aware that refunds are issued within 14 days, and if a refund is not possible, so be it, but I wanted you to be aware (I suppose we are all used to a little bit more flexibility nowadays). By the way, I could not find the exact business - it was Vodafone Travel. I contacted their support, and they quoted the closed refund window and refused to issue a refund. I have to give them props for a very quick response, though - that was nice, even though it did not say what I wanted to hear:) I will not go bankrupt over the $13, but it is the principle at this time. The product is not ******. Thank you.

Vodafone is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.