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Business Profile

Computer Programming

Ryzac, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Programming.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to a year of Codecademy pro in January of this year. I paid with a Klarna card, but Codecademy failed to charge the card in a timely manner because they foisted a 7 day free trial on me with no option to forego that. The Klarna card expired because Codecademy did not charge it in a timely manner. I then tried at least a dozen times over the past couple weeks to update the payment method to my debit card, but their website failed to let me update the card each time. I contacted their customer service multiple times about this issue and today (2/16) I was told that engineers were looking into it and that if updating my payment method still failed today, then they would arrange for me to pay in some other way than by updating my method on the glitching site. I tried twice again today to update the payment method and let the cs agent know. Just now, I received an email that Codecademy has canceled my subscription without my permission. I ordered the subscription because it was 50% off and I will not pay full price for this to sign up again just because this company can't keep their website from glitching. I expect to have my subscription reinstated with the discount that I am ***********.

    Business Response

    Date: 02/22/2024

    Hi there,

    I see you were able to resolve the payment issue with your bank and complete the purchase with PayPal. ******* on the support team has issued a credit for you.

  • Initial Complaint

    Date:01/19/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a trial with Codeacademy and I canceled the service on 1/18/2023. Regardless they still charged me and for some reason there site says I never canceled and I have reached out to them. I am in a tight situation that I will do anything to get that money back because that money they stole from me. Prohibits me to pay for food or my bills. I am concerned that they will never reach out to me because of other complaints and other reviews of the site.

    Customer Answer

    Date: 01/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the real world projects but alot of them didn't work. I also had lessons not work and the lessons have timed out on me. I've tried to report the bugs but no one got back to me. There really isn't any help on the site. I only got help when I tried to get my money back at which they said they would not and went over only one project when I told them I had had multiple problems and bugs that I had reported. The last bug I reported was on 8/8. My project wasn't working. I reset the project and it still wasn't working. this was the second time that had happen so I know its not always my coding.

    Customer Answer

    Date: 09/04/2022

    Better Business Bureau:

    At this time, I have not been contacted by Ryzac, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

Ryzac, Inc. is NOT a BBB Accredited Business.

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