Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a horrendous experience with this company thus far and, most specifically, their bubble coaches. The 2 I have tried are ***** and ********. The coaches are the only way to get any help and 2 of their coaches completely messed up my app leaving it non-usable after I paid them for specific things and, when emailing them to explain that is was not working, one tried to scam more money out of me for another session to fix it when it should have been done in the hour I paid him and the other "fired me" as a client for urgently noting that my credit card and bank account had been over charged and she didn't like that I was "not patient" as I tried to be sure quickly that I didn't need to cancel my card and stop more fraud. She at first noted she didn't know why my card had been charged over a week after our session then, in a video recording that she sent, said it was her fault for closing out the session so late without an appology. She then admitted she left my app not usable and that she knew I would need more sessions...which is exactly what the first coach did. They seem to be doing this to get more money out of people and the time they spend emailing their defenses (all I am saying here is in writing) they could easily spend fixing what I paid for or explaining how to do it since this is what I paid for. The one sent videos explaining how she charged my card way beyond when she should have and could've sent a video showing me how to fix what is still screwed up by her. Then, I have all these messages from bubble explaining that they will be with me and then get them saying "sorry for the delay we are backed up with messages". Withe credit card fraud, you need to move fast and when I am losing money not able to use my app, this is totally not acceptable! I want my money back from the coaching sessions (not bubble credit) and months off for all of this as I try to get this app working.

  Business Response

  Date: 02/03/2025

  Hello,

  We sincerely apologize for the frustration you've experienced with your coaching sessions.

  As detailed in our previous correspondence, Bubble maintains a firm stance on not intervening in disputes between coaches and students. Nonetheless, we have issued a credit to your Bubble account as a gesture of goodwill.

  We hope this helps address your concerns. If you have any further questions or need additional support, please feel free to reach out.

  Best, Bubble Support

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is the response they sent me after multiple responses of sorry for the delay we are sending this on to the correct team that has gone on for weeks since my complaint with the first coach: 
  

  
  From them:
  Thanks for your patience, and Im sorry to hear about your experience. Jaymark here, chiming in.
  
  Since the coaches in our marketplace are independent and not directly affiliated with Bubble, we recommend reviewing their skills and background carefully before committing. While we dont directly oversee their work, we want to make sure you get the support you need.
  
  Given that youre already considering coaching, its possible you may need more tailored, in-depth guidance or have questions outside the scope of what we can offer directly. If youd like, feel free to share more details about your app issues.
  
  
  Additionally, the Forum is a great place to ask questions and get help with troubleshooting your appother users often share valuable insights there.

  
  

   

  My response: 

   You are seriously either misunderstanding the major issues or choosing to attempt to gaslight me and what Im explainingwith proof in emails and video recordings.  
  
  The coaches I chose specified what they excel in and thats why I chose them.  The first one bragged over and over that hes the most experienced coach and specializes in Stripe integration and then after adjusting how I had it set up, left both of my payment links not usable in different ways. I reached out to him immediately after that he messed them up and he noted Id need to book another session if I wanted him to fixthats what I already paid for and he messed them up!!  I dont need more specializedI need your coaches which are using your brand and you all send out the link to them to book with to do their work properly and professionally.  The second coached fixed what the first one messed up but then charged my credit card many days after our appointment leaving me thinking I had been hacked and she at first said she didnt know why but then admitted it was her doing to charge it out very late. After noting she didnt like my tone and lack of patience, fired me as a client while leaving my app not working in many ways and jobs left undone with no details to finish.  Credit card fraud is an urgent thing and she lieddidnt know what happened supposedly but then admitted it was her. 
  
  So you tell meif these contracted folks have your name and you promote them, whose responsibility is all of this?  They may be contracted but this is in your name, you send out the links to set up sessions with them, credit card charges come from bubble and not them, and I deserve my money back and youre only giving me credit.  I needed to hire others to keep fixing all of these issuesI want my money back to pay them to help me.  
  
  This seems to be a sham and your turn-around (many days if not weeks) time for help is way too slowespecially with credit card charges that could be fraud and I have lost much money and time. 

  
  

  Giving me system credit when I have to pay others to fix their platform with supposed professionals that they recommend is not sufficient. I cant use that credit to fix it and, again, I first hired someone that is supposedly their most experienced coach first that notes his specialities.  Its not about thatit seems they leave you app not working on purpose to them demand you pay for more sessions to correct whats not working.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ******
  
  
  
  
   
  

  Business Response

  Date: 02/18/2025

  Dear *** ******************* you for your follow-up message. We understand your concerns and appreciate the opportunity to clarify our position.

  As stated in our FAQs, Bubble facilitates connections between users and independent coaches, but we do not manage or oversee the work performed by these coaches. They operate independently and are responsible for their own services. You can find more information about our refund policy in our FAQs here: **************************************************************************************************

  We understand the frustration you've experienced, and we have provided a credit to your account as a gesture of goodwill. However, we are unable to offer refunds for services provided by independent coaches, as a refund would come directly from the coach's payouts, not Bubble.

  If you have any further questions or need assistance with your Bubble account, please feel free to reach out to our support team. We are here to help.

  Best,

  Bubble Support

  
  

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an app on ************************* that was not active, but Bubble charged me for two months of subscription even though it was not in use. They refuse to make a refund. The app has since been deleted, but I'm not able to get customer support to ******* isn't right that this company is unwilling to deal with any type of refund support. At a minimum, they could pro-rate a refund based on the App deletion date. Please help and **********: ai-saas-starter-kit-pro-*****, $151, November 2024

  Business Response

  Date: 12/19/2024

  Hi there, 
  
  Thank you for reaching out to us regarding your recent experience with Bubble. We sincerely apologize for any inconvenience you may have faced and appreciate the opportunity to address your concerns.

  We understand that you were charged for two months of subscription for your app, "ai-saas-starter-kit-pro-*****," despite it not being active. We have processed a refund of $151 for the subscription charges, and you should have received a communication from us confirming this action.

  As a **** company, Bubble operates on a subscription model, which typically involves recurring charges unless a cancellation is made. Our refund policy is designed to ensure fairness and transparency, and we strive to accommodate our users whenever possible. We are committed to customer satisfaction and are always open to discussing any concerns you may have.

  Please feel free to reach out to us if you have any further questions or require additional assistance. We are here to help and ensure your experience with Bubble is a positive one.
  Thank you for your understanding and patience.
  

  Best regards,
  Bubble Support

  
  

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account with this company ************************* and when I went to try to cancel my subscription, there was absolutely NO way to cancel my subscription, the only options are upgrading the account and deleting the account. I went to read the terms and conditions of deleting an account, it does not cancel the subscription and will still charge you even though you no longer have an account. Which need I remind you, is AGAINST the law. My trial subscription will be ending soon, and I absolutely would like to have it canceled BEFORE there are any charges to my account. I have searched everything I could to try to cancel this subscription, and from my research, many other people are also having a hard time cancelling. This is not ok. The directions they have to cancel on their website are NONEXISTENT. ****** my subscription before November 9th please and thank you.

  Business Response

  Date: 11/19/2024

  Hello there,
  
  
  We hope this message finds you well.
  
  We recently received notification regarding a complaint filed against our business. After reviewing the details of the complaint, we believe it may have been submitted in error.
  
  The complaint references a subscription to *************************, which is unrelated to our business. We are an independent engineering firm that provides software development services, and we do not handle or manage ************************* subscriptions or billing in any capacity.
  
  Additionally, upon reviewing our records, we could not find any interaction or business relationship with the individual who filed this complaint.
  
  We kindly request that the matter be reviewed, as the complaint appears to have been misdirected. We are happy to provide any additional information or clarification if needed.
  
  Thank you for your understanding and assistance in resolving this matter. Please let us know how we can further support this process.
  
  Sincerely,
  **** **** ********* * *** *************

  Business Response

  Date: 11/26/2024

  Hi **********,

  Thank you for reaching out. We take your concerns seriously and are committed to resolving them promptly.

  Our cancellation process is outlined at How to Cancel Your Plan (**************************************************************************************) and Canceling a plan (*************************************************************************************************************************************), which state that you may cancel from your editor or through the automated bot on our website. Please note that we have not charged you for your usage. Attempts to charge you for the converted subscription failed, and no further retries are scheduled. 
  

  I can confirm that your monthly Starter plan subscription for the app: ashuntiwilliams has successfully been canceled. No further charge attempts will be made for this subscription. Please note that the app will no longer have access to any paid features.

  Best,

  Bubble Support

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A formal complaint against Bubble, an online service provider, for unauthorized charges to my **** debit card and failure to cancel my subscription despite multiple requests. Company Involved: Bubble Service in Question: Bubble Starter Plan Subscription January 24, 2024: I initiated a 14-day free trial with Bubble for their Starter Plan. I was under the impression that the trial would not automatically convert into a paid subscription without explicit consent.February 7, 2024, to September 7, 2024: Bubble charged my **** debit card monthly fees totaling $273.22 without my authorization.August 13, 2024: Upon noticing the unauthorized charges, I contacted Bubble's customer support via email, requesting the cancellation of my account and a refund for the charges.August *****, 2024: Despite multiple email exchanges with Bubble's support representatives, including Charish and ****, the company refused to issue a refund, citing their policy against refunds once a trial converts to a paid plan.September 7, 2024: I was charged an additional $34.46, increasing the total unauthorized charges to $273.22, despite my explicit requests to cancel the subscription.I did not authorize the continuation of the subscription beyond the free trial period. There was no clear communication that the trial would automatically convert into a paid plan without my explicit consent. Despite multiple requests, Bubble did not cancel my subscription, resulting in additional unauthorized charges.The company has refused to refund the unauthorized charges, citing their internal policy, which does not override consumer protection laws.I urge the BBB to investigate Bubble's business practices regarding automatic subscription renewals and their refund policy, which may be in violation of consumer protection laws. I believe they have engaged in unfair and deceptive business practices.

  Business Response

  Date: 10/03/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify our position regarding the complaint from the user.

  
  The user initially reached out on August 13th, requesting the removal of their account and a refund for all eight payments made since their trial converted on February 7, 2024. We would like to emphasize that the charges incurred were in accordance with the terms agreed upon when the user accepted the trial, which clearly stated the conversion to a paid plan and the auto-renewal process.

  
  On August 13th, our team explained the situation to the user, referencing the disclaimer provided at the start of the trial. Additionally, we offered to cancel the user's plan on their behalf and requested explicit written consent to proceed. Unfortunately, the user did not respond to this offer, which we believe indicates their awareness of our policies and the nature of the charges.

  
  In an effort to maintain goodwill, we have offered the user a refund as a courtesy, despite adhering to our established terms and conditions. We strive to ensure customer satisfaction while also upholding the agreements made at the start of each trial. The refund has already been processed as at Oct 3, 2024.

  
  Thank you for your understanding, and we remain committed to providing excellent service to all our customers.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a starter plan from bubble for $348, then used their marketplace to find a template and agency to customize the template so that I could use it for my app. Once that was done I was told that the starter plan is per app, not per account and that to use the template I would need to spend at minimum another $348. **************** responses were confusing, unhelpful, and canned responses that offer no value. Their only option for me was to purchase another starter plan even though I have not used the first one. The site is confusing and misleading and it is marketed for beginners and that is also misleading. Their price structure is confusing, especially to beginners, yet it is marketed for beginners.

  Business Response

  Date: 04/25/2024

  Support team is working with the customer on refund. 

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I am requesting that the complaint be removed. Thank you. 
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** tried to contact them and its almost impossible. I placed order and have only received confirmation there are many others in trust pilot reviewing this company as a scam. When you try to reach out they dont respond. I should have received my order already and i am now out of my money for this product and i have never had anything like this happpen and am usually cautious of what I buy what a shame this is

  Business Response

  Date: 11/08/2023

  Hi, this is Bubble.io. 
  
  Sorry for your experience. I am guessing that you have a terrible experience with Bubble Skincare. However, we are bubble.io (a software company) which has no relationship with Bubble Skincare, except sharing "Bubble" within the name. Please contact Bubble Skincare directly. Thanks. 

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of **********************'s hosting service, and have been for a year. I paid in advance for the first year, as it was conducive to our needs at that time to do so.A few times before renewal, I attempted to proactively change the subscription to a monthly pay that would occur at the time of renewal. This was not possible every time I sought it, and still was not again as of this moment while I continue seeking a resolution to this problem. Bubble is the first and only ******************** I have ever encountered where changing your payment frequency is not just difficult, but is nearly impossible. With nearly every other SaaS in the US, you are presented with 1 or 2 options, consistent with ************************ guidance on honest business dealings when offering subscriptions:1) Change/cancel to take effect on last pre-paid date automatically, and/or 2) Change now, pro-rate the days, and charge/refund the difference Bubble's borderline predatory practice on this topic does neither. It is not possible to change between annual pay and monthly pay, and my requests to do so have been rejected to date.At first glance this appears to be a software issue, but I'm afraid the issue may run deeper in Bubble as a cultural characteristic as to how they approach honest business dealings (i.e., making it impossible to change in the ** proactively is intentional, because they view making this difficult as an effective way to keep users by making it incredibly difficult to make changes). This predatory policy is worsened by not offering any proration when a user needs to make plan changes, and prepayments are forfeited and a user can find themselves seemingly paying for the same service twice due to all the intentionally placed frictions. When my legal team last reviewed this topic, they not only found such practices dishonest/unfriendly, they concluded it to be potentially illegal in parts of the US.I suppose Bubble's response will indicate their cultural view here.

  Business Response

  Date: 09/28/2023

  Bubble's support team has been working directly with the customer to figure out the next best step. 
  
  We are OK to refund, but realize that the user is still actively using the app. Therefore, a refund will automatically trigger the downgrade which means a temporary downtime. Further, the customer is on legacy pricing which ********************** stopped offering since this April. A refund/downgrade means that the user will lose access to this legacy plan and have to select one of the new pricing plans if the customer would like to switch to monthly. 

  Bubble's support team has offered several tips on how to optimize the workload. We are waiting for the reply from the user regarding the next step - be it refund, to switch to another plan, or to continue.