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Business Profile

Concert Promoters

The Bowery Presents LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Promoters.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At 10:35am on 9/26/23, I bought a ticket to a 11/10/23 concert at Terminal 5 (run by Bowery Presents) through AXS (cost: $61.80 after fees). The show was billed as The Front Bottoms with ***********************. I am a *********************** fan; I have no idea who The Front Bottoms are and have no intention of finding out. At 5:56pm on 9/26/23, *********************** tweeted that they would be unable to play their shows with The Front Bottoms, including the 11/10/23 show at Terminal 5. A bummer! But no problem, I will just request a refund. I contacted AXS, who said they would submit the request to the promoter (Bowery). Several days later, AXS notified me that the refund request was denied by the promoter. I then contacted the promoter directly to request a refund, thinking that maybe they did not understand the situation--I bought a ticket because they listed a band on the ticket that was no longer playing their venue. Surprisingly, I received another denial from the promoter, because "[a]ll supporting acts are subject to change." So, theoretically, they could list any band they wanted as an "opener" to entice customers to buy tickets, and then switch them out at any point before the show. From the outside, we have no transparency about whether they even book bands in the first place. I think they are missing a huge opportunity for profitable fraud by not listing *********************** as the opening act for every concert at their venues and then switching her out for a T Swift cover band, but that is beside the point. They are still massive frauds.

    Customer Answer

    Date: 11/06/2023

    Better Business Bureau:

    At this time, I have not been contacted by The Bowery Presents LLC regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked tickets via AXS from the Bowery Presents with confirmation number ********. Order Date:Mar 4 2022 ****************** Address:*** ************************************************************ ********************************* Approval Auth Number******* Reference Number:******** ************************* Charge:$41.10 Per Order Handling Fee:$3.00 Grand Total:$164.10 Amount Charged To Your Credit Card:$164.10 Requested cancellation and refund in advance of the show when sick due to coronavirus, as their website stated was a possibility, and I tried to contact them multiple times in advance to see if we should sell our tickets. We were told we would likely get a refund due to the public health crisis, but then the show date passed, we did not hear back from them, and we were told the Promoter (Bowery Presents) had reviewed our request and denied it. I reached out to the promoter as well and they answered that they do not give refunds, although I requested to appeal due to coronavirus and the public health crisis. They did not respond. I would like a refund, since we did our due diligence to try to plan accordingly and would have sold the tickets if they had let us know that they declined our request before the show rather than after. Thanks.

    Customer Answer

    Date: 11/15/2022

    Better Business Bureau:

    At this time, I have not been contacted by The Bowery Presents LLC regarding complaint ID ********.

    Sincerely,

    *************************

The Bowery Presents LLC is NOT a BBB Accredited Business.

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