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Business Profile

Corporate Event Planners

DIGIMARCON, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Corporate Event Planners.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I registered for their virtual event associated with their ********* conference on April 5th, and first contacted Digimarcon to get the agenda and speaker information because it wasnt published on their site. I was told conflicting information:** was told that this information is posted 2-3 months before the event. This was 2 weeks before the event. ** was told by one of their employees, *********************, that it would be posted in a few days which was also not accurate. ** was told that they were experiencing technical difficulties and thats why the information wasnt posted. The information was finally posted, the Saturday before this Monday-Tuesday event. I was not able to log in to the live stream event when I should have been able to, and was contacting someone not even at the event to try to figure this out. Eventually I figured out ON MY OWN, to log in as a guest instead of a registered user, despite being registered. ***** said, why should I have had to pay when this was freely accessible to the public?!Not accessible for deaf/hard of hearing virtual attendants. oNo closed-captioning options. oNobody ******* the Q&A box and answering questions. oSound cut out multiple times within the first couple of hours. oCould not hear audience members questions. They had a wi-fi microphone to make this possible, and it only worked sporadically. oThere were two projectors, which were out of focus and impossible to read. There seemed to be nobody ******* the camera, as the speaker would walk to one side of the stage and the camera didnt follow them. My employer paid for me to attend this event and if I knew it was going to be like this I would NOT have registered for this event. At no time was it clear who to contact for this event. I contacted ******************************* MULTIPLE times and never received a response from that email address. I am EXTREMELY disappointed and want my employer to get their money back.

DIGIMARCON, LLC is NOT a BBB Accredited Business.

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