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Business Profile

Cosmetic Manufacturers

Elizabeth Arden Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetic Manufacturers.

Reviews

This profile includes reviews for Elizabeth Arden Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Elizabeth Arden Co. has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Debbie R

      Date: 06/05/2024

      Debbie R

      Date: 06/05/2024

      I placed an order and it took forever to receive it and then I wasn't happy with the color or coverage, so I wanted to exchange it I sat on the phone for hours they have a phone number, but no one answers the phone it's just this horrible music. I would not buy a thing from Elizabeth Arden again and unfortunately I like some of their products. But there's other companies that have better service

      Elizabeth Arden Co.

      Date: 06/06/2024

      ************************ ******,We received the review that you submitted to the Better Business Bureau regarding Elizabeth Arden E-Commerce Team. If a consumer reports anything less than a positive experience with one of our product or service we make every effort to investigate the incident.We will forward your information to the management team at E-Commerce so that you can be contacted directly regarding your experience.If you would like to provide me your address, I will be happy to send you a complimentary gift bag of ****** samples as a gesture of good will. You can email me directly at *************************************** you have further questions or concerns, please call us at ************** to speak directly with an Elizabeth Arden representative.Again, we thank you for bringing your experience to our attention. Sincerely,********************************* Consumer Affairs

    • Carol S

      Date: 04/16/2024

      Carol S

      Date: 04/16/2024

      Placed an order in Feb. Received two boxes with label saying carton 1 of 3 and 2 of 3, apparently, 3 of 3 is missing. The delivery tracking showed a photo with two boxes delivered. After more than one month emails with customer service, they told me today "According to the Warehouse, the package included the gifts. These gifts are already out of stock, and we cannot replace them." It happened the gifts with purchase were all in the 3rd box which is never delivered.

      Elizabeth Arden Co.

      Date: 04/17/2024

      Thank you for taking the time to contact us regarding your experience regarding an Elizabeth Arden order. If a consumer reports anything less than a positive experience with one of our products, we make every effort to investigate the incident.If you have further questions or concerns, please reach out to me directly at *******.*****@revlon.com.Again, we thank you for bringing your experience to our attention.Sincerely,*************************** ***** ************** Global Consumer Affairs

    • Alice S

      Date: 02/02/2024

      I placed an order on 01.26.2024 and the order delivered today, 02.02.2024. I purchased three products which are as follows: (1) ceramide micro capsule skin replenishing essence (2) advanced ceramide capsules daily youth restoring serum (3) advanced ceramide lift and firm day cream spf 15. I decided to age the products based on their manufacturing code. (1) Essence was manufactured July 5th, 2022 (1 year and 7 months old). (2) Capsules were manufactured March 24th, 2023 (10 months and 10 days old). (3) Cream was manufactured August 22nd, 2023 (5 months and 12 days old). I believe the only product not expired or close to the deadline of expiration would be the cream. The essence has a 12 month shelf life so this product is far gone. Additionally, based on Elizabeth Arden FAQ on their website, the capsules have a 7 month storage life and even if it were 12 months, I would have less than 2 months left to utilize 3 months worth of capsules (I purchased 90 capsules), and the cream seems to be expiring in **** so I guess we can thank god for that. I took pictures and screenshots of both the manufacturing dates and products associated. Im disappointed that this was my first purchase where I had dished out a hefty amount on skincare. This product/brand isnt cheap. I read multiple reviews where the customer service is horrid and I quite frankly dont want to bother wasting my time going back and forth with someone who wont either give me a refund for the product or send me a newly manufactured product as it should have been in the first place, especially for the price. I have also left a review on their website. If someone can help me and resolve this matter for me, let me know.

    • Jamie P

      Date: 11/30/2023

      Jamie P

      Date: 11/30/2023

      I placed a order with elizabeth arden for black Friday using the promo code theyve provided, i received a order confirmation email. but then they canceled my order without informing me. And when i called to understand the issue, they told me that they have the right to cancel any order, and when I asked should I just always expect you to cancel my order every time? The customer service agent said yes. My order is still not fulfilled. Horrible business practice and will never order from them again.

      Elizabeth Arden Co.

      Date: 12/01/2023

      We have read your review regarding your recent experience when placing an Elizabeth Arden order. Elizabeth Arden wants the customer to be satisfied and have a positive experience when placing orders on its website.Please know that your concerns have been escalated to the Elizabeth Arden E-******************* team. If you would like to reach out to me directly.Sincerely,************************* Manager Global Consumer Affairs

    Elizabeth Arden Co. is NOT a BBB Accredited Business.

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