Reviews

This profile includes reviews for e.l.f. Cosmetics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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e.l.f. Cosmetics has 4 locations, listed below.

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  e.l.f. Cosmetics

  10 W 33rd St Rm 802 New York, NY 10001-3323

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  e.l.f. Cosmetics

  741 Broadway New York, NY 10003-6831

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  e.l.f. Cosmetics

  570 10th St, 3rd Floor Oakland, CA 94607

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  e.l.f. Cosmetics

  1350 Broadway Suite 1715 New York, NY 10018

Review Details

• Review fromMelissa S

  Date: 08/12/2024

  1 star

  Melissa S

  Date: 08/12/2024

  Horrible company. Had a supposed special that I ordered before out of stock and now they "state" it is out of stock and will not ship to me. I feel this supposed special was a scam to get orders for other products and not send out the actual product that everyone is wanting If the product was sold out then website should have been updated to not allow orders or the company needs to reproduce the product and fulfill the orders PERIOD. This company is a scam and has false advertisement to trick its customers. If I could give no stars I would. I will never purchase form them again

  e.l.f. Cosmetics

  Date: 08/13/2024

  Please note that this item was actually shipped free of charge to this consumer. It was cut from the order because it was not available at the warehouse location due to overwhelming demand and the price was deducted. But it was shipped from a different warehouse location as a courtesy to her, **** tracking is **********************.

• Review fromBrooke R

  Date: 03/19/2024

  1 star

  Brooke R

  Date: 03/19/2024

  I placed an order that was never shipped out, and ELF is trying to blame the ***** But the joke is on them, they never gave the order to the ***** Instead of being willing to help, when I was polite, they kept blaming other people. This company is a sham and they are taking advantage of customers.

  e.l.f. Cosmetics

  Date: 03/22/2024

  Please note that this order was delayed due to a **** issue. The order has now been delivered, and we have issued a full refund on the original payment method, as requested.

• Review fromRasela

  Date: 03/14/2023

  1 star

  Rasela

  Date: 03/14/2023

  After 2 attempts to get my order now their telling me they won't issue a refund or send me the products I order. Since November I been trying to get my products 2 time the delivery service took them back an now they telling me the can issue a refund because the order has more than 90 days. Worst service ever.

  e.l.f. Cosmetics

  Date: 03/15/2023

  This order was refunded in full in November of 2022 and the consumer was notified of this several times.

  Rasela

  Date: 03/15/2023

  The order they refunded in November its not the issue here. The order I'm claiming refund for es order number ******** and have said this information to the company in various occasions too. In February 23 2023 they respond they were issuing a refund and now the the time has passed and the order don't cualify for a refund their telling me this. The first time the order did not arrive I asked that they send it to me again because I really wanted the products. I had to wait the shipping of the order for a second time. The second time they couldn't deliver my package i notify the situation in the moment February 22 2023 and was told they were going to refund the order. I waited patiently for the deposit to appear at my bank account. Latter when I ask for the evidence is that they tell me they can't issue a refund because the order its to old. Too failed deliverys later and the time it took to get the order redelivered and more time waiting for the refund no wonder my order is old to be refunded. I been in contact with the since the first problem with the delivery and I think the could read that in the file of the order and my case number with client service. I don't think the days if the order should've count since I order it but the date the last tried to ship it. Now I don't have the products because they couldn't ship them effectively to me but I don't have the almost 100 dollars I spend in they products.

  Rasela

  Date: 03/22/2023

  The order I'm referring to its order ******** and i had tried to get it delivered too times at different directions and the service said it could not be delivered. I reported the issue un February 23 2023 that was the day they return my second order without delivering it. They responded they were going to issue a refund because the weren't able to ship it one more time. The refund never was issued and when I ask for it they tell me they can't issue one because the order its too old. I been in contact with them since the first problem I had with the order is not something I'm reclaiming recently. I spent almost 100 dollars in an order and I *** have the products, not a credit with them for more products or a refund.

• Review fromAlyssa D

  Date: 02/10/2023

  1 star
  I ordered the triangle foundation brush. This item I received was labeled triangle, but it was round. There was no way it was a triangle. I sent a message to support and didn't receive a response in the time the company said it would take, so I sent another message and they didn't do anything to fix the problem. I have pictures to prove the issue and they said it's a triangle. I know the different between a circle and a triangle.

• Review fromCassandra W

  Date: 12/08/2022

  1 star
  According to elf my order was shipped instantaneously I couldnt cancel it. Now I have new unopened packages to return and they simply do not accept returns thats absurd? I guess its a case of buyer beware but what kind of company doesnt accept returns and doesnt allow you 24 hours to cancel your order. The same type of company that has one star on better business bureau I suppose. Really frustrating because I love elf products but now that I know their business practices Ill be finding a better business to purchase from.

• Review fromConstance C.

  Date: 09/14/2022

  1 star
  I ordered from e.l.f. website on September 12, 2022. I have checked their website and the order is still in Progress; I emailed customer service and received a response not related to my question. I wanted to know where their warehouse is located. I called the phone number listed and didn't get a person. The call was just in a loop. After reading the reviews, I'm afraid that this company and website is a scam.