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Business Profile

Couriers

Need it Now Courier

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email that you delivered my package at 7:10 AM via ****************. This did not happen. You did not deliver my package. My ******************* # is ************** Where is my order? ****** ****** has no idea and says you need to assist me.

    Customer Answer

    Date: 11/11/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Need it Now Courier has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************************

  • Initial Complaint

    Date:09/28/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/28/2022 - ************ is a 3rd party carrier for ****** ******, I cannot tell you how frustrated I am and disappointed I am to have only a third package in the past two months to have come up missing and claims to be delivered by your services to my home! Ive been with ****** ****** for years now and Ive never had this issue up until they decided to outsource your company as a delivery service. ************ claims to have delivered my packages at 7:30 PM on Sundays and after 9:30 PM and supposedly on weekday nights, this is the most craziest thing that Ive ever dealt with!

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a fridge and Need It Now was a courier/ shipper hired by another shipper to finish the delivery. They have taken possession of our fridge and have not delivered it. Attempts to contact them have gone unanswered. They have a voicemail that says to check tracking on a website that is not in operation. Our fridge was supposed to be delivered 3 weeks ago.

    Customer Answer

    Date: 09/14/2022

    Better Business Bureau:

    The company reached out and delivered the fridge after we told them we would be filing a complaint. 
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     


Need it Now Courier is NOT a BBB Accredited Business.

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