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Business Profile

Covid Testing

XpresCheck.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/14/22 I used XpresCheck for travel related testing at the ***************************************************** in *******, **. At the time of service no medical insurance was accepted and I was required to pay for the services in full.After the trip, and upon return home, I filed a claim for the services with my Insurance Provider (**). The ** *********** Blue Shield of Ala.) requested an itemized receipt for the services rendered. So I reached out to the Service Provider (SP) (7/25/22) requesting this information. I was provided this information in a reasonable timeframe. After some time the Insurance Provider processed and settled the claim with the Service Provider on my behalf for a negotiated rate between the two on or around (08/5/22). Me, expecting the claim would be paid to me directly, called and requested more information from the ** as to why the claim was issued to the Service Provider. From here I was told that the Service Provider entered an additional claim on my behalf for the services rendered, this additional claim took precedent and that a negotiated rate was paid to settle their claim not mine, and that the two claims could not have been misconstrued as Service Providers enter the system in a different manner from manual claims. I informed the Service Provider of all of this, and requested a refund or effective resolution for the services rendered that were paid in full and settled on my behalf by the Insurance Provider (~$250). To date I have tried multiple attempts to get an adequate response on this issue, and while kind the company and **************** has been ineffective or unresponsive in resolution. In the last communications, I was told this matter has been forwarded to the billing department, and that I would be contacted to resolve the matter. Contact to resolve has not happened to date, and I have sent multiple requests for status updates through the various channels provided to no avail.

    Customer Answer

    Date: 11/01/2022

    At this time, I have been contacted directly by XpresCheck.com regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    I have been contacted by XpresCheck or an associate of the business after notifying them of the BBB. In my communication, I asked them to respond to the complaint and I encouraged them to seek a suitable resolution or I would not hesitate to respond to the inactivity. I was responded with a thank you for my patience and that this matter was being forwarded to their "legal team" for review. I was told I would receive further communication this week. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

    Customer Answer

    Date: 12/28/2022

    At this time, I have been contacted directly by XpresCheck.com regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

     My last communication with the business was through email stating that they would issue a refund of $198.53 out of $250. I accepted this offer. However to date I have not received any payment or correspondence as to when payment would arrive. The business overall has been absolutely terrible in response time and communication about the progress of this complaint. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

XpresCheck.com is NOT a BBB Accredited Business.

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