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Business Profile

Coworking Spaces

The Wing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Wing is under new management and it's horrific. Once an honorable workplace for women with unique programming, delightful food and an environment that supported the unique needs of entrepreneurs - The Wing now is focused on poor management, how they can do as little as possible for members, and overseas management so there is no one who can take ownership and solve problems in the U.S. much less in your specific location. No one is empowered to enhance your experience, and all member perks are evaporated. Most importantly, a recent glitch in invoices ended up causing 4 months of billing to be charged to my card in one month. This was with absolutely no notice, no clarity, no written communication, NO APOLOGIES, and 4 weeks of back and forth before they communicated what was wrong, and that I would not be getting any of these charges reversed. To be clear, I was billed in for my February / March membership in August. Basically, the team had not billed members for months, despite sending invoices, and then billed all of the outstanding payments all at once. This sent my monthly budget haywire, and I can't believe I am the only one. The Wing was a brilliant idea and now managed by people who don't care about people and if they cared about operations or keeping members, this would have been taken care of with a different level of communication and care.

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21 I asked the employees to book a room for me on March 22 because their website was down. They booked the incorrect date, so I cancelled it and booked the room for myself after the site was operational. They charged me for this conference room on June 28. I followed up with no suitable resolution.

    Customer Answer

    Date: 08/26/2022

    Better Business Bureau:

    At this time, I have not been contacted by The Wing regarding complaint ID ********.

    I ended up submitting a dispute on my credit card, but that hasn't been resolved yet.

    I would like to know if I should/can edit/delete the email attachment because it has my address on it. Will this be displayed publicly?  

    Thank you for you help.


    Sincerely,

    ***********************


The Wing is NOT a BBB Accredited Business.

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