Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a basic life support CPR course for 2/6/2023 as it is needed for my employment. I received a message stating the course had to be rescheduled and I was enrolled for a class at a later time. Upon my arrival, I was told to reschedule because I did not complete the necessary online portion, even though it was in my email's span folder. When I got in contact with the company, I was told the there is a $30 rescheduling fee. I explained to them that I am currently unemployed, and do not have any extra money on top of what I already paid to reschedule. At this point, four days has passed from my initial rescheduling request and I asked for a refund so that I can take this course at another company because my employment offer was dependent on completing the *** course. I was then told that I purchased the course under the company's seasonal special and I am not eligible for a refund. I was not aware of this, being that the "seasonal special" was the only purchasing options present, and while the course description states that the course was a seasonal special, it does not explains what it means or the purchasing stipulations that are included. I explained my confusion and that I would like something to be done because I did not have the extra money for them, and they did not want to give me a refund, but I need this certification for a job. I kept being told that I have to pay a rescheduling fee. My experience with this company is very frustrating. It has been over two weeks, and I do not have my certification. My calls and emails are now being ignored. The longer it takes for me to get this certification, the less likely I will be a candidate for this job. They are extorting vulnerable people for extra money, however when there was a scheduling conflict on their end, that was fixed in a matter of minutes. I would like a refund for my purchase so that I can get my *** certification through another company and I can proceed with my employment process.

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I am being forced to drop this dispute. Being that I need this CPR Certification for employment, I had to pay the transfer fee to Aquatic Solutions to move forward with my employment process. The company then reached back to me and informed me that unless I drop the dispute I filed against them, I will not be able to be enrolled in any course they offer, which will prolong my certification and ultimately employment process. I have explained to them my financial situation, and I feel that Aquatic Solutions is abusing their position of power by withholding my certification unless I remove my complaint. I am still very unsatisfied with my interaction with this company, but my employment and future takes priority for me at this time. 

  Sincerely,
  
  ********* ******