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Business Profile

Cruises

New York Cruise Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cruises.

Complaints

This profile includes complaints for New York Cruise Lines's headquarters and its corporate-owned locations. To view all corporate locations, see

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New York Cruise Lines has 2 locations, listed below.

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    • New York Cruise Lines

      Pier 83 W 42nd St New York, NY 10036

    • New York Cruise Lines

      83 N River Piers New York, NY 10036

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Wednesday, August 23rd at 10:50 am we purchased three tickets for The Beast *** for 11 am. The Beast oversold tickets and we weren't able to board the 11 am that we were sold. As a result, we thought we would be able to go on the noon ride, but noticed a private ride taking place. We went back to the ticket window and the ticket agent accused of us being late for the ride he sold. The supervisor later got involved and offered us a "dismissive apology" with the possibility of a later time and refund. This dispute is about the principle and coordination of our schedules for The Beast. We had plans for the earlier ride because of a "funeral attendance" early evening. Circle Line should be aware of the type of employees they hire and the way they resolve their issues with customers. It's unacceptable and completely inappropriate to treat loyal customers this way. I hope Circle Line (on behalf of The Beast) understands that this isn't the way a business should conduct itself and expect customers to return.

      Customer Answer

      Date: 09/17/2023

      Better Business Bureau:

      At this time, I have not been contacted by New York Cruise Lines regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked a tour and on my way into *** I was in a fender ****** and could not make my time. The company ***************************************, ***** Services Agent, would not help me rebook or offer anytype of resolution. Basically told me it is not their problem and I lost my money. I needed to work with their booking partner ***************** also would not help me. Paid & Confirmed Circle Line: *** ******************** ******************* 16:00 Circle Line: *** ******************** Fri, Aug 18, 2023 2 Adults, 2 Children USD $114.00 Booking Summary Confirmation number: ********** Booking reference number: **********

      Customer Answer

      Date: 08/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    New York Cruise Lines is NOT a BBB Accredited Business.

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