Complaints

This profile includes complaints for The Knot Standard, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Knot Standard, LLC has 2 locations, listed below.

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  The Knot Standard, LLC

  19 West 24th Street, 2nd Floor New York, NY 10010-3241

• 

  The Knot Standard, LLC

  902 Broadway, 6th Floor New York, NY 10010

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I purchased 4 pairs of custom-tailored pants from Knot Standard on November 19th 2020 for $1,066.98. When they arrived, they did not fit and were not wearable. The measurements of the pants were completely different from the measurements they took in the store. Since then, I have tried to contact Knot Standard more than a dozen times since I received the faulty pants. I have called the store in ***, tried calling other stores across the country, sent emails, sent direct messages to their social media accounts, etc. Even my wife and mother-in-law have tried to contact them. On a rare occurrence, I do get in touch with someone, they never follow up again or return my calls/emails. I am looking for a full refund back to my credit card for the amount of $1,066.98. I will provide my credit card details once I hear back. I still have the pants and am willing to send them back if needed. Otherwise, I would prefer to donate them.

  Business Response

  Date: 11/04/2022

  Hi there - we have solved this with the client. Thank you very much. 

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a handicapped person and I was online browsing for a suit at Jcpennys web site when I saw something I liked clicked on it. I started to look at it and check the price when the screen changed and it started to I guess to check out, my credit card info populated automatically. My credit card information shouldn't be in the tablet so I put down the tablet to ask my daughter how my information got on the tablet when I returned after a couple of minutes not long it told me my info was accepted and the transaction is complete. A few days later I see a transaction posted on my account for $1295.00 so I called and spoke with ***** on 8/20 I think, and she told me it was for a tuxedo I told her it was a mistake I didn't want to purchase anything ***** said she would contact her sales team and fix it . I called back on 8/24 and spoke with ***** again to check on my refund and she told me that they won't refund my money so I asked for a supervisor and spoke with ******* who told me I purchased a gift card and they won't refund my money I didn't want to make a purchase and I have never received anything no tuxedo no gift card, nothing They took my money and I got nothing and I don't want anything but my money back and cancel the transaction Reference number ********** Contact number ************

  Business Response

  Date: 09/08/2022

  The customer has been refunded!

   

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************. Thank you