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Business Profile

Data Analytics

AlphaSights Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Contacted by AlphaSights to consult for a client.2. Offered USD $1,000 to answer questions for the client.3. Asked questions and gave answers that very few people in the world would know.4. AlphaSights ceased contact with me. 5. AlphaSights have not followed up about scheduling or payment.

    Business Response

    Date: 01/24/2025

    Dear ** **************** have been in touch with you directly regarding this complaint and would like to sincerely apologise for the inconvenience caused. As mentioned, we can and must do a better job of keeping experts informed of project statuses and requests especially after they have spent time answering our screening questions. 

    I hope we do get the opportunity to work together in the future

    Best wishes

    ***** ******

    ****** **** ********* ***********

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alphasights has continually reached out to me for consultation services since September 9th, 2022. After several aggressive attempts and phone calls where I graciously decline, I finally agreed to provide consultation services for them at a contracted rate only to be done with the consultation and them not offering the agreed upon rate. My complaint is two fold; one they use very aggressive tactics to have people commit to their terms. The second complaint is they mislead people in regards to payment and interview.

    Business Response

    Date: 04/19/2023

    Hi ******. Apologies for not responding via BBB sooner. I checked our internal records and it seems like this situation was eventually resolved in September 2022. Apologies again for the confusion regarding your consultation rate, and I hope you continue to work with AlphaSights as an expert should relevant projects emerge again. 

    Customer Answer

    Date: 04/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

AlphaSights Inc. is NOT a BBB Accredited Business.

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