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Business Profile

Data Analytics

Moody's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribed to Moodys Analytics to their ******** Software. Im trying to cancel the account since January 9. They dont have any option in their web dashboard to cancel the account and stop making recurrng payments, they only have a number and an email. When I called the number it was from a ***** realtors association and they told me they dont know anything about my account and they just ignored me even when I speak with multiple people. I then sent an email to *****************, who was the person that sold me the subscription, he answered me back that I dont have to worry and my account would be cancelled and I wil not be charged again. I also sent emails to the billing department and someone named ********************* replied and told me the same thing that my account will be cancelled. Despite of sending more than 10 emails to multiple people and making multiple calls to multiple people I was charged again $125 yesterday and my account has not been cancelled, all those people simply decided to ignore me.

    Customer Answer

    Date: 02/18/2024

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Moody's has been resolved. The company made me a refund but I still had to cancel my credit card and had to pay the corresponding fees.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******************* ********

Moody's is NOT a BBB Accredited Business.

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