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Business Profile

Data Analytics

Sacra

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SACRA is a privacy equity research company. They charged me $50 for a subscription fee, their website listed some pdf report that I want to access. Then after it was charged, I found that the report that I want to buy was behind yet another paywall. This is pretty deceitful sales tactic. I asked for the refund and cancellation of the service as I got zero value and zero service. Then the founder ****** **** insulted me on email saying I would never get my money back. I did an **** dispute and then found that the company provided proof saying that I did purchase the subscription. Sure but the dispute was about service not provided. I re-opened the **** dispute and now want to expose the company for the fraudulant sales tactic and chasing after the customer that they have deceived.

    Business Response

    Date: 07/01/2025

    As a standard subscriber to Sacra, the customer was able to access all reports on the Sacra website. There are no additional paywalls for access, as the customer incorrectly claims. However, the ability to share these reports in PDF format is limited to pro subscribers.

    Sacras terms of service clearly state that the cancellation of a subscription becomes effective at the end of the current billing period and that the subscription fee is nonrefundable. 

Sacra is NOT a BBB Accredited Business.

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