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Business Profile

Data Processing Services

Datadog, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Started a Trial for datadoghq.com on Sept 13 2022 2. On October 10 2022 decided to cancel and attempted to do so unsuccessfully, their website is ********** and makes it impossible to cancel or delete an account as per worldwide regulations they are infringing on consumers' rights to cancel and get their account data deleted.3. 11/09/2022 after multiple attempts to cancel online, I get my first invoice for inadvertently $313.20 4. 12/09/2022 I get charged again, I filed a case with support after attempting other ways to remove our connection to their service, on 12/13/2022 they finally agree to cancel our service.5. 01/12/2022, I get charged yet again $169.20 for who know what They claims there was usage on our account, we never used the account not even during the trial, this business is misrepresenting their service and charging without limits to what they want.

    Business Response

    Date: 01/20/2023

    We apologize for any inconvenience or frustration the individual or his company may have experienced. We strive for transparent pricing and ease of navigation on our website and platform, and customer feedback on these topics is important to us. Our Account Management documentation (*************************************************************) includes contact information for billing concerns and directions on disabling accounts. Once contacted in accordance with these instructions, we disabled the customer's account. We have reached out to the customer directly to ensure we have fully resolved the issue.

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A DataDog sales rep ********************* has been sending nonstop emails to everyone at our company. I then received an unsolicited call from him on my personal number, which is absolutely unaffiliated with my company and has never been given to DataDog. I told ******* to absolutely never call me again on that number and he immediately hung up. Three weeks later, he called me AGAIN on my personal number. Other employees at my company have reported similar contact, DataDog has been relentlessly hounding us and is not respecting our desire not to be contacted.

    Customer Answer

    Date: 10/29/2022

    Better Business Bureau:

    At this time, I have not been contacted by Datadog, Inc. regarding complaint ID ********.

    Sincerely,

    ***************************

    Business Response

    Date: 11/01/2022

    We apologize for any frustration the individual or his company may be having. We respect people’s privacy and their time. We have gone ahead and suspended activity with respect to this company in the near term and have put the individual on our do not contact list. Should the individual or anyone in the company in the future resubscribe to receiving emails, our emails also include instructions on how to unsubscribe. For any questions, please don’t hesitate to contact us at **********************

Datadog, Inc. is NOT a BBB Accredited Business.

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