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Business Profile

Data Recovery

Sherlock Data Recovery Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Recovery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/01/2024 afternoon, I brought my hard drive to ********************************* from Sherlock Data Recovery Services to find out if he could help me with the recovery of my data. I need to mention that his business is actually in his apartment, and visits can only be made by appointment. If you go there, you will be in his apartment alone, which can feel odd.I asked him how much it would cost to retrieve my data; he said more than $100, less than $1,000. Since my budget is limited, I asked for my hard drive, but he kept it, insisting on giving me a free diagnosis, to which I eventually agreed, even though it didn't feel right. He gave me an invoice for a free diagnosis. I left his place feeling uncomfortable.On 02/03/2024 morning, I emailed him to stop any diagnosis on my hard drive and told him that I want my hard drive back. He answered that I could possibly come today, and if not today, then tomorrow. We eventually talked over the phone, and he said he had already spent so much time just entering the 42 characters of my Bitlocker recovery key. When I asked if I could stop by today or tomorrow to pick up my hard drive, he answered that he is not sure when he will be available to give me my hard drive back, that he has other priorities than giving my hard drive back. This hard drive contains very important and sensitive information, and I am now worried about his professionalism and intentions. Not sure why I cannot pick up my hard drive. The only thing I want is to retrieve my hard drive, hopefully without damages.

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:

    Regarding complaint ID ********: After sending an email to ******* stating that I have reported him to the police and to BBB, he finally returned my hard drive, which means the matter has been resolved.

    Thank you very much for your support,

    ***** *******

Sherlock Data Recovery Services is NOT a BBB Accredited Business.

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