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Business Profile

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Refinitiv US LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Refinitiv US LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Refinitiv US LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ever since I moved to my apartment, about 1 year ago, I have tried to use an app called AppFolioPortal which is where my landlord prefers to receive his rent payments. When I try to make a payment through the app it says: The bank account you have added cannot be used on ******************* due in part to information received from a non-credit consumer report. Your consumer report was provided by ************** LLC. Then they list their phone number to contact them. Every single time I try to call ************** I am not able to speak to a live person who can tell me how to resolve this issue. Therefore, in order to pay rent, I have to pay an extra $10 fee to use my Debit Card instead of my bank routing and checking account. It should not have to be this way, because I am a single mother and $10 extra dollars every month adds up. Also, if I send a check to my landlord via regular mail and it arrives late, I get charged a $25 dollar penalty Fee!!! Please help me get some resolution so that I can make a my rent payments through this app without ************* putting up a wall. Thank you so much for your help in advance.

    • Initial Complaint

      Date:06/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of this complaint, ******* refused to cash an IRS issued refund check because of this company. The ************* Services clerk told me to contact the company. The company was closed during normal banking hours and there was no recourse.

    • Initial Complaint

      Date:03/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 3/16/24 Amount paid: $1000 (split in to two money orders) Ability to cash amount of money order Company denied multiple customer requests to cash money order and provided no explanation. Provided a number to call that gave automated options with no representative to speak to.Many people's money are trapped in money orders they cannot cash ******** location -- the only place you can outside of a bank)Business hasn't tried to resolve issue because you can't contact anyone

    • Initial Complaint

      Date:01/23/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* manages the flex spending for sunrise senior living. They request banking information to provide direct deposit of funds reimbursements. When i registered, i kept.getting error messages annotating ***** was not approving my account information without a reason! On researching further retinitis bought giant.Never conduct business with them. They appear to be scamming employees causing undue burdens for people to get reimbursed.

      Customer Answer

      Date: 02/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Refinitiv US LLC regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:12/27/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/09/2022, I changed my bank account number due to fraud. ***** is blocking my payments and deposits. I've received many returned payments and deposits are not being processed either. Her I am Christmas time, instead of getting ready for Christmas or celebrating I've spent my time processing late payments with my debit card and incurring late fees because ***** has neglected to validate my new bank account number replacing my closed account due to fraud. ***** has led me to a great hardship and near bankruptcy and late fees I'm unable to afford. I see that ***** is a subsidiary of Refinitiv a foreign company, which, it explains their incompetence. Therefore, I'm going to file a legal case, since, ***** has cost me instead of helped me! They seem to be unreachable, especially today!

      Customer Answer

      Date: 01/22/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Refinitiv US LLC has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    Refinitiv US LLC is NOT a BBB Accredited Business.

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