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Business Profile

Debt Consolidation Services

Century First Credit Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

This profile includes complaints for Century First Credit Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Century First Credit Solutions has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a bill over two weeks ago which I think was not valid but its on my credit and I need it removed asap. They said they would email me a pic in full letter which I have yet to receive now no one is answering my call

    • Initial Complaint

      Date:05/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a consolidation with this company on 10/31/2019, I did some payments monthly of $793.20 but during the pandemic they didnt pulled the money from my bank account a few months later they start to pulled the momey again monthly and I talked a few times with them and they told me everything was fine, but now they said my case was closed because I didnt respond to them and they steal my money

      Customer Answer

      Date: 06/14/2024

      Better Business Bureau:

      At this time, I have not been contacted by Century First Credit Solutions regarding complaint ID ********.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:02/24/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ************************* and on November 7, 2019 I went to the Century First offices in *****, ******************************* was the person in charge of my debt consolidation which consisted of 3 credit cards and a personal loan.He calculated how much I should pay per month for 36 months; I agreed to make the contract with them and started making monthly payments of $334.02.Between my credit cards ***** of America, ****, *************** and my personal loan with ************ my debt reached $17,944 and with the consolidation that I accepted that debt was lowered to $12,024 that according to the gentleman this value was going to cover all my debts and after 3 years I was going to be debt free and without any credit report. In June 2021 ************** sent me to court for the debt of $3.632; I called many times to the phone number that appears on the Century First web page and they never answered, I called my bank to cancel the automatic payment to this contract and ********************************** contacted me calling me and letting me know that I had not received the payment for that month; I informed her what had happened and she told me that she was going to review my case, after about a week she called me back informing me that there were two options to cancel the debt of the ************** card. The first was to pay the entire debt in one payment (which I did not have the money) and the second was to make 12 monthly payments to the creditor but I would have 4 additional payments added to the 36 payments already approved in the contract.After 36 months and $11,356.68 that I paid, this Century First company only paid the **** bill for $1,037.32 and since December 6, 2022 I am still waiting for an answer as to where my money is or why they have not made any payment on my debts as recorded in the contract.I just want my debts to be paid and removed from my credit report.

      Business Response

      Date: 03/14/2023

      Regarding her complaint, we do not have the ability to take the reports off her credit report. That is not something debt settlement companies are able to do. Regarding her issue with the Discover card, the agreement she signed with the company does stipulate that the 36 month program is an estimated length and may take longer than that or more payments for it. Regarding the status of her accounts, she can always call ************** to get an updated status on her accounts. 

      Customer Answer

      Date: 07/06/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      the collection company contacted me in March making me the promise that in the following two months they were going to pay my debts, when ******* contacted me on my phone we agreed that I was going to give them two months for them to fulfill their promises.

      The two months have passed, only the ************** credit card has been paid. Again, I have tried to communicate with this company through e-mails and calls but no one responds. Now, the personal loan I have with ************ is in collection for $12,000.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

      Business Response

      Date: 07/13/2023

      Let me check with customer service regarding their settlements. 

      Customer Answer

      Date: 07/21/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [Your Answer Here]

       I am still waiting for a response from the company I made the complaint to. I have no email in my inbox or spam.

      thank you 

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      *************************




       

    Century First Credit Solutions is NOT a BBB Accredited Business.

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