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Business Profile

Debt Consolidation Services

Prudent Financial Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Consolidation Services.

Complaints

This profile includes complaints for Prudent Financial Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Prudent Financial Solutions, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a personal loan offer with a code via mail. It directs how to accept the offer within the deadline by going to the website and entering the specific assigned CODE for the offer. I did it on 21st June 2024. After that, I received enormous texts and emails from *************************, an Associate Manager of Prudent Financial Solution. After I accept the offer on their website, it asked me to set up a 15-minute phone call appointment from the given available time slots. After that, the next 72 hours before the scheduled phone call with *************************, many emails and text reminders bombarded my inbox and phone. I came home early from my work so I can speak with ************************* in a noiseless environment. But he never called me. I called his number, ************, but it went to a generalized customer services voicemail. I called ********************************************* Solution to their official number at, ************. A staff answered the phone and put me on hold after listening to my queries. A moment later, he said, "****** will call me soon." I asked how soon. He said "in a couple of minutes." However, I never received a phone call from ******. They collected my personal info, and I accepted the offer and put my SSN in the offer, but now I think this company just tried to steal my identity, and I don't have any idea if they are going to pull out a loan in my name by using all my info or if they sell my info to dark web. If they run my credit (not sure if they already did), they should pull it back or remove any hard or soft inquiries. If they scam my identity, they should be accountable for this and face any legal charges. I want your intervention in this regard to prevent any mishap.

      Customer Answer

      Date: 07/19/2024

      Better Business Bureau:

      At this time, I have not been contacted by Prudent Financial Solutions, Inc. regarding complaint ID ********.

      During my calls to their office, I was often put on hold for extended periods after different agents answered. They would take my message, promise to pass it on to the appropriate person, and assure me of a follow-up. However, these promises were never fulfilled, and I have yet to hear back from anyone. This lack of follow-up has only added to my frustration.

      I tried my best to find out what happened with my application based on their pre-approved letter, as I consistently received text messages and emails for 72 hours stating that **************** would speak with me. They sent me a calendar invite for a phone call, which never happened. And after that I made a complaint to BBB. 


      Sincerely,

      ***************************


    Prudent Financial Solutions, Inc. is NOT a BBB Accredited Business.

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