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Business Profile

Deodorant

Helmm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deodorant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with helmm in June for $85.20 for a deodorant dispenser...order # ********** they charged my card and i have heard nothing from them since placing my order...the company should not have products on their website for sale that they cannot fill in a timely manner...i understand waiting a couple months for an order...Not 5 months!! this is unacceptable to me..any help in this matter will be greatly appreciated..

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the Compass deodorant set last fall and only received part of my order with no explanation. I emailed the company and called numerous times and no one ever got back with me. Being a small business owner myself I chalked it up to staffing problems and let it go. This February I thought I would try to order this specific product again. I placed an order for the Herritage Starter kit and again the Compass starter kit. Three weeks later I received the Herritage starter kit but again I was missing the Compass starter kit. No explanation was given is to why my order was shorted. I have tried calling and emailing this past week. I have had no response from the company. They now have taken ****** from me. I want the company to acknowledge my complaint and either refund me or send me my merchandise.

Helmm is NOT a BBB Accredited Business.

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