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Business Profile

Deodorant

Mando

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deodorant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed Order ****** on Dec10. Expected delivery was Dec 13. It is Dec 21 and still no package. Mando shipped *** ********. A good way for *** to blame **** for non delivery or vice versa. The cgeapest possible shipping. We started sending emails on Dec 16 and have yet to get anything other than an automated response. Now, they have sent me scrambling for gifts that should have already been here. We seek a refund for these products and will gladly return if they ever get here.

    Business Response

    Date: 01/02/2025

    We are so sorry for the delay in receiving your order. We were able to locate your email to us that was sent on Dec 21st. We replied the same day at 3:31pm offering to send a free replacement if you liked and asked you to respond with the complete shipping address to rule out an address error. We received no response to date. However, we can see that since then your order has been delivered as per the **** tracking number **************************. We will consider this issue resolved. Please let us know if you have any further questions. 

    Customer Answer

    Date: 01/02/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     These people claim I did not reply after December 21st. I have 3 sent ACCEPTED emails to them regarding the matter, that I saved after this date. Mando maliciously did not respond after I threatened BBB. I will be glad to forward them to a BBB mailbox. I have all correspondences, which after initial response were all by me. I replied to the very email they sent. 3 Times. Lying Bunch!

    I finally got the beat to h*** package on December 31st. 1 Deoderant and 3 soaps missing from tattered box. I will gladly send the remaining items back to them. I am VERY dissatisfied with their response and lies

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** ********




     

    Business Response

    Date: 01/03/2025

    Hi *****, we are still unable to locate any emails prior to Dec 21st sent by the email address you have registered with your account. If you have used a different email and/or name when sending these, please provide them to us so we can further research this issue. We want to make sure your concern is addressed. **************** is very important to us and we are constantly trying to improve the customer experience. 

    Customer Answer

    Date: 01/10/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Shopmando.com refunded order this morning. We tried to close complaint, but were unable.
    Thank you for your assistance
    ***** ********

    Sincerely,

    ***** ********



     

Mando is NOT a BBB Accredited Business.

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