Complaints

This profile includes complaints for The Dermatology Specialists's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

The Dermatology Specialists has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  The Dermatology Specialists

  220 Front St New York, NY 10038-2033

• 

  The Dermatology Specialists

  2151 White Plains Rd Bronx, NY 10462

• 

  The Dermatology Specialists

  111 3rd Avenue Cooper, NY 10003

• 

  The Dermatology Specialists

  247 E 28th St New York, NY 10016-8508

• 

  The Dermatology Specialists

  135 W 70th St New York, NY 10023-4458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medical practice that collects money from members when no assigned responsibility is due. Lack of medical billing knowledge at front desk causing patient to unnecessarily pay out of pocket. **************** is nonexistent as several phone calls were placed to follow up on billing inquiries and an AI bot is the only communication available. I was forced to go back into the location for my questions to be answered. There is no possible form of communication with a representative at the location leaving you with no way to request your refund for incorrect collection of payment.

  Business Response

  Date: 04/25/2025

  Dear *** ***** *****,
  
  Thank you for bringing your concerns to our attention.
  
  We have reviewed your account and can confirm that you were seen at our office on April 21, 2025. At the time of your visit, a co-pay of $35.00 was collected. This amount aligns with the information provided by your insurance company regarding your co-pay responsibility for this type of visit (please see the attached documentation from your insurer for reference).
  
  The claim for your visit has been submitted to your insurance company and is currently being processed. If, after the insurance company completes their review and indicates that you do not have a co-pay responsibility for this visit, we would be more than happy to issue a refund of the collected amount.
  
  At this time, as the claim is still under processing with your insurance company, we are awaiting their final determination.
  
  Please feel free to reach out to our billing department if you have any additional questions or if we can assist you further

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The copayment collected was collected in error, as I have a secondary insurance that pays for my primary co-payment. The error has yet to be resolved and the billing process can take months, yet I will not receive a refund because the billing department wants to illegally hold my money and refuses to refund me instead of later bill me in the event I owe funds.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the dermatology specialists in dec of 2024. I was charged $262.70 for that visit on Dec 23rd. I was then charged again on Dec 30th, 2024. This was a double charge on their end. I called them in early January to rectify this and they said they would look into it. It is now the end of February and I have not received my money back. In the past 2 days I have called them 4 times and have been transferred to a billing department that has not picked up and has a voice mailbox that is full. Each time I have called back the main department they have hung up on me immediately after answering. They have been nothing but rude to me.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Dermatology Specialist Bushwick location for a procedure. Paid my $40 copay, had the work done and went home. Months later I get a bill for $149 showing lots of higher numbers for various things and numbers that my insurance covered etc it looked legit so I paid it using the ** code on the bill. The same day, I checked my be benefits (EOB) on Aetnas site and on their end the whole visit was paid in full. None of the numbers matched the Derm Specialists bill. Essentially theirs was made up. I called and they said Oh it looks like the insurence was taking too long so this bill was auto-generated. They said youll get a refund in about 2 weeks. A month later I call. Oh you paid via the ** code link. You paid a company called ******** so we cant issues the refund on our end , it will take about a month and they will mail you a check. To me this reeks of fraud.. Its been 2 months. I will never pay another bill without triple checking with my insurance and even then Ill be waiting till the last minute. This is so frustrating Also, highly recommend not going there. 1/10 would not recommend

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I arrived for my scheduled appointment with ****** ********** but was told I needed to pay a balance of $195.53 before being seen. However, I brought the bill I received in the mail, which shows a balance of $188.76 for my 12/6 visit and $92.50 for my 12/18 visitneither of which adds up to $195.53.When I asked for clarification, the office manager, Yarness, got involved and stated that the total owed was actually $288.03yet another new and inconsistent ********* further complicate matters, on February 12 at 11:00 AM, I called the billing number on my statement *************). The representative told me that there was no balance for my 12/6 appointment and that I only owed $92.50. When I asked for an itemized record of what I had already paid for previous visits, she stated that she couldn't access past ********** the office, no one could provide an explanation for the discrepancy, and they refused to print an itemized bill, stating that only billing could provide that information. However, they also refused to let me see the doctor unless I paid an unverified balance.The inconsistencies continued:Yarness provided the name of a regional supervisor, *****, but when I later spoke with the central phone line, the receptionist had never heard of this person and could only email Yarness.Yarness also said I needed to contact "internal billing," yet she claimed she could not call anyone in billing herself.The only number available for billing connects to an external billing company, which confirmed my balance was only $92.50directly contradicting what the office was demanding.When I searched the website for additional contacts, the billing phone number provided by the chatbot was *************** this point, I am requesting an immediate resolution.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a very long time of trying to receive a pre-authorization from my insurance to cover a laser hair treatment I finally received the OK Dermatology Specialists to start the treatment in 2023. I had one successful appointment, but during the second one, the laser broke. At that point I had already paid a $50 co-pay and had not received the service. The $50 credit was left on my balance until I reached out to them over six months ago to receive a refund because I decided not to go back to Dermatology Specialists. A few weeks after requesting the refund for the first time I checked in and was told that the check had been sent. A few weeks after that, I checked in again and was told to check hasnt been sent will be. A few weeks after that I checked in again and was told the check had been sent but apparently to the wrong address and it had been cashed in. therefore, they would have to start a process of canceling that check and resend one to the correct address. After being given a timeframe of about eight weeks,I checked back in and this time spoke to a manager in the billing department. She claimed that their bank is not allowing them to sendout any money at the current time and I have to call back in 30 days. I did that as well and was told again that the check was already sent and they need time to take back the check sincethen I have reached out multiple times again, including a ****** review at the location and have spoken to the manager from that location as well as various billing associates. I do not know how else to communicate my problem to them and honestly dont believe that theyre taking any necessary steps to address the issue in a timely manner. I have dealt with this issue and Dermatology Specialists for almost 2 years now and would just like to have my money back and not reach out to them anymore. I also to them multiple times that I will have to file a consumer complaint if they do not address my issue, but even that did Not help.

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a preventative care skin screening on 9/16/2024. I am virtually uninsured so I called the dermatology associates and also checked with the front desk for the exact cash price, which they confirmed was $150. I paid with a credit card, but I did not sign anything saying I owed this amount. Today, 9/23/2024, I received a bill for $400, saying I currently owe $250. I do not owe this bill.If this is not resolved, I will dispute this under the No Surprises Act, as well as publicly post this bill (with redacted personal information) on all social media accounts associated with this business.

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, 2024, I brought my infant son to the Dermatology Specialists. I paid $98.83 at the office for the visit.On February 14, 2024, we went back for a follow-up visit. We later got a bill in the mail in the amount of $98.83 and thought that it was for the second visit, so we went ahead and paid it in full.The bill was mislabeled and actually was for the first visit. I called the Dermatology Specialists' office in March and was told that the second visit only cost $63.11, so we had overpaid $35.72. I then asked for a refund and was told that I would receive a check for $35.72 but that checks were only being sent on the last day of each month, so that I would have to wait until April to receive it.However, I never received a check and I have since then called every single month to inquire about my request. Every time I get told that I am on the "refund list" and that the check will be sent to me with the next batch. Twice I was even told that either the check had already been printed or that it was being printed "as we speak".I just called again today (August 8, 2024) and was told once again that I am on the list and should receive my check. Six months have now passed and I still didn't get my refund.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Dermatology Specialists regarding complaint ID ********.
  
  Sincerely,
  
  ********************
  

• Initial Complaint

  Date:05/23/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a visit to their office located at ********************************** in either January or February 2023, I provided my ******** ID for ****ing purposes. Despite this, I have been continuously ****ed for services that should have been covered by ********. Despite my repeated attempts to rectify this issue, including providing my insurance information via email and fax, I have received no response from their office. In November 2023, after receiving a collections letter, I contacted their ****ing department and was told that I had not provided my insurance information, despite evidence to the contrary. I provided my insurance card during the phone conversation by email, which the woman on the phone confirmed as received. Additionally, during a recent visit to their Corona location for treatment of hives, I was refused treatment by the receptionist, due to an outstanding balance placed on collections. The Dermatology Specialists office contends that I did not have ******** coverage during January / February 2023 and told me that was why they were not able to **** my insurance. I mailed the office a letter expressing my concerns with their ****ing practices and included documentation that showed I had ******** coverage during the entire year of 2023. According to the tracking informaron, my letter was received by **** and a week later, they still have not followed up. 1. Did Dermatology Specialists-Bobby Buka attempt to **** ******** for the services provided in January/February 2023? 2. Did ******** inform the office that I did not have coverage during this time, as they are alleging? 3. Did the office notify ******** that they would be sending my **** to a collection agency? 4. What steps will be taken to rectify this situation and ensure that I am not unfairly burdened with collections proceedings? I urge you to investigate this matter thoroughly. Thank you.

  Customer Answer

  Date: 06/16/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Dermatology Specialists regarding complaint ID ********.
  
  Sincerely,
  
  ******************************* *******
  

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023, I pursued treatment for a dermatology issue. I made two visits. I paid for a DOCTOR, but was only able to see a Physician's Assistant. ******* was paid by my insurance company, but continues to hound me for co-pays, even though I received totally inadequate service. Now they've let loose their collection people.

  Customer Answer

  Date: 06/15/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Dermatology Specialists regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

• Initial Complaint

  Date:01/02/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for a body check and also CRYO for a discolored wart that was found . My follow up was scheduled for 12/28. I changed my appointment to a later time. I arrived at Steinway location, sat for over an hour , questioned the time and was advised that they had 8 people ahead of me . That the employee that left sick never advised me of the fact. I had to leave and would call to reschedule. I made my follow up visit for another office. I attempted to resolve issue in **************** left a message for office manager and no one called back. I contacted the generic number and was able to speak to someone in LIC office that apologized but still no resolve . I then received a call on my personal cell phone that in order to be seen in the other office I would need to pay out of pocket because follow up is cosmetic procedure now since CRYO was not successful. After looking at my health benefits, the procedure was not cosmetic . Also, they are required to see me for follow up and rectify procedure problem since they received full payment already . I called so many times to resolve .

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by The Dermatology Specialists regarding complaint ID ********.
  
  Sincerely,
  
  ***********************************