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Business Profile

Designer Apparel

Geox USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 30/30/2023 I bought GEOX shoes for my child, as of now (5-1/2 months later) the shoes are ripped up and it is impossible to wear them since Geox offers a 1-year warranty, therefore I would like to kindly request a replacement or credit.

  • Initial Complaint

    Date:07/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company in question (GEOX), is not honoring their return policy shown here: ******************************************** days ago I purchased a pair of shoes (order # *********). Said shoes were tried on then worn for all of an hour in my home. A reasonable action.I soon realized they were an absolutely horrible product, *** most likely already returned by a different customer-- based on their appearance. I quickly placed them back in the box. All original tags and packing, not one single spec of wear nor tear, and still in perfect condition.I began asking for a refund back in June, which is when the obvious game of "wait out the customer" began. Firs they asked for pics, which I sent. Then they became upset because they probably expected pics that could allow them to refuse the refund, but instead saw that the shoes are in immaculate condition. Then they asked for pics. Then they went radio silent until I called in to speak to a supervisor. Then they lied and said that I said that I wore the shows outside, which I did not, and would like to provide the entire time.stamped email chain to BBB to verify. Then they began ignoring me again in hopes I'll not pursue.Not only will I pursue, I will next contact my State ************************** and keep doing what must be done to receive my rightful refund. This is not a threat, it's an impending action.I have all documents and pictures to verify everything I am stating here today.

    Customer Answer

    Date: 07/12/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought shoes for my child from the brand GEOX on 03/30/2023 from a local retailer in Brooklyn ** *****, However yesterday my son showed my that the shoes is ripped apart (2 months after buying it!!!!!!!!!!!) now, I have confirmed with geox before buying the shoe, that they offer a 1 year warranty for their products even if it was not bought directly from them but from a retailer therefore i request they should give me a refund or a replacement I have added a copy of the receipt my product is the 1st item on the receipt i also added a copy of the shoe box so you can compare it I also added my email exchange i had with geox were they confirm that they offer a 1 year warrenty

Geox USA, Inc. is NOT a BBB Accredited Business.

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