Reviews

This profile includes reviews for Hermès's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hermès has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hermès

  55 E 59th St Frnt 3 New York, NY 10022-1197

• 

  Hermès

  1988 Northern Boulevard Manhasset, NY 11030

• 

  Hermes Of Paris

  125 Grant Ave San Francisco, CA 94108

• 

  Hermès

  691 Madison Avenue New York, NY 10021

Review Details

• Review fromJade H

  Date: 08/15/2024

  1 star
  If I could give 0 stars I would. I ordered a pair of shoes over a month ago that were allegedly delivered on 07/13/2024 and I never received nor signed for them. I have fought with ***** and Hermes for a month now and even provided video proof there was no package delivered and Hermes told me they havent heard back from ***** in their allotted timeframe and they cannot come up with a resolution with ***** and I am basically out of the money I spent unless I dispute the issue with my bank. It should have never got to this. Any reputable business would have sent another item especially after receiving proof the item was never delivered.

• Review fromCorina M

  Date: 07/10/2024

  1 star
  I ordered a bracelet with the words. "Thanks for being you" to be engraved and they put "you being for Thanks" My words completely backwards... I asked for it to be fixed. They told me I would have to pay more money to have it fixed. This is not acceptable I word it correctly.They requested a video, set them a video in a told me they would correct it for an additional fee.

• Review fromAngela R

  Date: 05/13/2024

  1 star
  I placed an order through Hermes and had the shoes shipped to my home. Unfortunately, the ***** delivery would not fall on a date I had someone home to sign for the order, and so I put the order on a hold to have someone be there. However, Hermes apparently had called ***** to have the package sent back. In trying to call Hermes, they denied this and now left me without a sandal I have been trying to purchase for YEARS because I do not have a Hermes near me.

• Review fromSandra C

  Date: 11/06/2023

  1 star
  I placed an order for a family member through Hermes and had the shoes shipped to their home. Hermes hired ***** to deliver the package and my family member never received. Hermes claims to have a signature on file but the funny thing about that is my family member was not home to receive. I know this for a fact because we were in ****** traveling together at the time. Hermes refuses to take responsibilty on their neglect as well as *****'s neglect for not requesting ID from the person standing in front of the house claiming to live there who now has a pair of shoes that cost over $300. I wouldn't be surprise if the ***** driver stoled the shoes and signed the package himself or herself. Either way I have been penalized and neither company wants to fully reimburse me. Beware people, Hermes & ***** are a bunch of theives!!!! It's disgusting considereing how much money each corporation is worth and not willing to reimburse those who should be due to negligence ! I will never buy from them again!!!!!

• Review fromKimmi F

  Date: 06/03/2023

  1 star

  Kimmi F

  Date: 06/03/2023

  I order Oran sandals from this business before I did I called and ask if its true to size the representative told me it runs true to size when I received my order I was excited and anxious to get them! Soon as I put one foot on and realize it was tight and doesnt actually run true to size I was upset and what made it worse I tried to return the product 2 days after having them I was told I cant because Its damaged after I tried it on. Im ****** off and what my money back I dont recommend these place they are careless and money hungry thiefs! I work hard for my money just for them take it like that is insane! I command them to go out of business! I command them to go out of business! I command them to go out of business!

  Hermès

  Date: 06/09/2023

  The client ordered a pair of sandals on May 6th.The sandals were delivered to the client on May 10th. The client initiated a return for a refund, and we received their return on May 18th.Our distribution center confirmed that the sandals were not acceptable per our Terms and Conditions, therefore we sent the sandals back to the client.  Our team spoke to the client on June 3rd and June 5th to discuss our policy and the condition of the shoes. The client received her sandals back on June 8th. We remain available should the client have any questions or concerns about their returned merchandise. 

• Review fromAlexandra S

  Date: 12/27/2022

  1 star
  One would think such an expensive designer apparel would have the requisite service, but alas. I agree with many below who have expressed their overall impression that is quite negative. In my case, I ordered a Click black on black mans bracelet, which I purchased several hours after the special promotion was launched for all online purchases of bracelets for Christmas. I even called the stores to find out what that specific gift was and was told that it was so new that they even did not yet have a chance to find out. I also asked for a special message to be written and included the language. As a result, I got nothing but the bracelet. I contacted the store by email and got a lame response. Something that we in plain English call BullS The person who ordered her bracelet hours after the promotion went into effect was told that the special gift was so special that the quantity was not enough for everyone. I have returned that bracelet and will never order again from them his truly overpriced and overrated designer.