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Business Profile

Designer Apparel

Paul Stuart, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

This profile includes complaints for Paul Stuart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Paul Stuart, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Below is a summary of my problem. Please find the attached Word doc for the full facts.On May 26, I visited Paul Stuarts (PS) DC store and bought a suit from its representative ***** ****, to be tailored and ready for pickup on May 31.On and after June 4, having received no communication from PS, I made several unsuccessful attempts to get in touch with ***** and the store.These failed attempts forced me to send a letter requesting adequate assurances from PS headquarters.On June 10, I received an apology from the CEO and ***** notified me that my suit was ready for pickup. I tried on the suit and it fit perfectly, according to *****.On June 12, however, I received advice that the jacket shoulders of the Paul Stuart suit were too wide. The Paul Stuart master tailor, ****, agreed that the jacket shoulders were almost an inch too wide and agreed to correct the mistake within 2-3 days.Two weeks later on June 25 I called ***** to ask for an update. He said he would contact me the next morning, June 26, with an update. I received no update, and no response to my voicemails. On June 27 I called the store and was told by ***** that **** had begun work on my jacket the night before, June 26. ***** said he would check with **** right now and call me back with an updated timeline. I received no call back and had to call the store again. ***** picked up and said **** would be done by June 28. I then received a call two hours later from ***** stating that my tailoring ticket had been found in the trash without any notes on the required tailoring. Because of this, ***** said, **** did not know what to do with the jacket and had therefore not yet begun work on it.***** left a note for **** and that **** would call me the next day on June ***** is now after business hours on June 28 and I have received no call or communication from **** or any other Paul Stuart representative.I refuse to be strung along any further and am requesting a full refund.

      Customer Answer

      Date: 07/25/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Paul Stuart, Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** *****

    Paul Stuart, Inc. is NOT a BBB Accredited Business.

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