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Average of 7 Customer Reviews
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Review fromFrancine H
Date: 10/15/2024
1 starFrancine H
Date: 10/15/2024
I purchased what was listed as a ********************, slip on bangle. I realized after a couple of wearings that it is not trademarked ************ anywhere on the bracelet. I contacted the company and received an email authorizing me to return the item. The next day I received an email telling me to disregard the prior email. The photo of the listed bracelet and the actual (scuffed/scratched) bracelet I received were absolutely not the same. I should have known better, online shopping with all these new shopping websites only take advantage of consumers. I will stick to shopping only reputable stores on line. ****** take responsibility for the faulty item I received!
myGemma.com
Date: 10/16/2024
This is a very odd review. The customer was contacted and told she could return the item, even though we 100% stand by the authenticity. We have internal photos showing the stamps. We emailed the customer a Fedex label, to return the item, as soon as her request to our team came in. So, we are perplexed as to why she is now saying we told her she could not return it. That did not happen. We await her return.Review fromLeigh Anne P
Date: 08/30/2024
1 starLeigh Anne P
Date: 08/30/2024
I placed an order and requested a cancellation shortly after. I was told that there was nothing that could be done and the item was shipped but then intercepted for a return 2 hours after my initial communication. This return was charged to me at $35 when it never even left the state and was supposedly intercepted. My last correspondence was never responded to as well. Poor customer service and business practices.myGemma.com
Date: 09/04/2024
We are sorry that you weren't happy with our service. We pride ourselves on having all items in stock and shipped out to our customers on the same day. Clearly, we were too efficient here. By the time the team saw your message, the package had already shipped.We did, however, have ***** intercept it before it got to you, to save you the hassle of taking it back to ***** to ship back. However, ***** still charge us for the return service. We simply charged back some of that cost to you.Review fromAnita A
Date: 04/08/2024
5 starsI have sold 2 bags (Celline, LV) as well as a wallet (YSL) with MyGemma just recently. I have received a great service from **** who has been so kind and helpful. Mygemma is definitely on mind when I want to sell my stuffs next time.Review fromDawn T
Date: 03/04/2024
5 starsWhat a great site and **** was amazing! Excellent service would def recommend! ??Review fromKarman B
Date: 02/02/2024
1 starKarman B
Date: 02/02/2024
They are thief's. They will take your jewelry and with no proof tell you it's not real so they can charge you to have it shipped back or they get to keep it. **** was rude and when it came to customer service it was they worst customer service I have ever received. He was very inappropriate at times and his comments were uncomfortable.myGemma.com
Date: 02/20/2024
Unfortunately, we have no record of the name or email address provided in this review in our system, so we cannot comment on the specific case. However, I would suggest that any potential myGemma customer read the thousands of very positive reviews here and across the Internet of myGemma and the team.In the event that someone sends us a counterfeit item, we give them the opportunity to send us a label to get the item back or we charge them for our label. If it is a metal item, we also provide them with details of the metal composition so they can see that it is not as originally stated. Oftentimes, when they see the item has no intrinsic value they choose not to bother even sending a label.Review fromChristine B
Date: 12/14/2023
5 stars**** from My ***** is a pleasure to do business with. Every transaction I have had, has been seamless! **** always responds right away and he is ******************* and honest. From the 1st conversation we had over the phone, I knew I didnt have to look at any other companies. I highly recommend **** and his team. I would not use any one else!!!!Review fromNamphuong V
Date: 08/30/2023
5 starssuper quick response and professional , i have sold many to them
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