Complaints

This profile includes complaints for Trustpilot, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Trustpilot, Inc.

  50 W 23rd St Ste 1000 New York, NY 10010-5205

• 

  Trustpilot, Inc.

  245 5th Ave Fl 5 New York, NY 10016-8728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The misplaced review has been flagged two times to the customer team. Evidence has been provided that this review is in fact for a business on a different continent and is not based on a genuine experience with our company. No resolution has been provided. Asked that this be escalated to management with no response. Convinced that the customer inquiry team is a series of bots as you can never actually interact with a human to discuss the discrepancy. Even this response is extremely disappointing and generic. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******
  
  
  
  
   
  their reviews.

  Business Response

  Date: 07/17/2025

  Hi,

  Thanks for taking the time to share your concerns. Trustpilot is an open review platform, which means anyone with a genuine experience can leave a review for a business. That said, if a review has been mistakenly posted to the wrong profile, we absolutely want to help get that corrected. If you havent already, we recommend using the flagging tool in your business account to report the review. Our Content Integrity team can then investigate the review based on the information provided.
  

  Thanks,

  The Trustpilot Team

  Business Response

  Date: 07/18/2025

  Hi,

  Our team is real humans over here! And our Content Integrity team would be happy to help with this if you get in touch here ****************************************?.
  
  Thanks,
  The Trustpilot Team

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, 2024, I was scammed and lost $60000. I reported this to the police and tried to get my money back by using a recovery company called Online Justice. The sales person assured me that they would be able to help me recover my funds and manipulated me into paying $4000 for the service. He even told me how it would work and that I would get a refund back if this was not possible. They gave me a useless report and wanted me to pay more money for a correspondence report. Online Justice has been doing this to many consumers and it's sad because they're using people when they are at their lowest.

  Business Response

  Date: 07/17/2025

  Hi,

  Thanks for getting in touch, but we're not sure it's meant for us at Trustpilot. We're a reviews platform where consumers can read reviews, write reviews and find companies they can trust and businesses can gain valuable insights.

  Thanks,

  The Trustpilot Team

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  ight.I kindly request that you reconsider the removal of my post. It is vital for platforms like Trustpilot to uphold the principles of free speech and allow users to share their experiences, particularly when it pertains to issues of copyright and consumer rights.During your investigation, I encourage you to reach out to some of the authors whose work is being sold by Greatbookprices on ****'s platform. This will provide further insight into the issue.Thank you for your attention to this matter. I look forward to your ************* regards,

  Business Response

  Date: 07/17/2025

  Hi,

  Thanks for raising this. We understand how important it is to share genuine experiences, especially around serious concerns. If your review was removed, it may not have met our guidelines. If you believe the removal was a mistake, please reach out to our Content Integrity team here: **************************************************?, and theyll be happy to review it further.

  Thanks,

  The Trustpilot Team

• Initial Complaint

  Date:07/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  While Trustpilot did respond to the original complaint, they failed to address the detailed follow-up I submitted in response to their message. I provided additional evidence, including specific review links, timeline patterns, and false claims that clearly violate their own guidelines... such as defamatory accusations (e.g., calling our company scammers), repeated use of unverifiable financial claims, and reviews that are clearly coordinated. Instead of reviewing this additional information, Trustpilot defaulted to automated denials. No response was given to my follow-up, and no human moderation or case-by-case investigation appears to have been conducted. The platform continues to allow these harmful and false reviews to remain published, despite clear violations and a lack of any effort from the reviewers to verify their identities or provide proof of service.
  
  We are still awaiting a real, human-led response to our most recent email- not a generic dismissal or automated message. Until Trustpilot is willing to meaningfully engage with the actual evidence presented and take appropriate action, we cannot consider this matter resolved.

  Sincerely,
  
  **** *
  
  
  
  
   
  ns, including but not limited to: defamation and trade libel, negligent publishing and moderation, tortious interference with prospective business relations, and breach of their own stated policies. Trustpilots failure to enforce even basic verification processes or respond meaningfully to repeated flags reflects a reckless disregard for the harm being done to legitimate businesses. We have lost client opportunities due to these reviews, with potential partners citing our Trustpilot page as a reason for walking away. To resolve this complaint, we are simply requesting an investigation and removal of the reviews flagged, and regard to the email submitted to Trustpilot on July 4th [To which no response has been provided]. As I've attempted to use the support system, it seems this is the only way of actually getting the attention of Trustpilot support- which is a shame... but I remain in the same position, ready and willing to resolve this matter constructively.

  Business Response

  Date: 07/11/2025

  Hi,

  Thanks for reaching out and sharing your concerns. We can confirm that all reviews on our platform must meet our guidelines, and we take reports of guideline breaches seriously. If youve already flagged the reviews, our Content Integrity team investigates them based on the specific reason selected during the flagging process.

  In this case, we can see that our Content Integrity agent, *****, has reviewed the reports and responded in ticket #******** with an update on the reviews in question. We'd recommend continuing the conversation in that ticket with any further questions or concerns so the team can assist you directly and take additional action if appropriate.

  Thanks,

  The Trustpilot Team

  Business Response

  Date: 07/16/2025

  Hi,

  As mentioned, we can see that our Content Integrity agent, ****** has reviewed the reports and responded in ticket #******** with an update on the reviews in question. We'd recommend continuing the conversation in that ticket with any further questions or concerns so the team can assist you directly and take additional action if appropriate.

  Thanks,
  The Trustpilot Team

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  Starting June 11th 2025, Your team was NOT in touch with me, per screenshots, they said I can track the progress of my ticket, but wouldn't tell me how. Then, I sent a new ticket in to find out how to track it multiple times, finally someone said something (just reply to the original message), I did MULTIPLE TIMES and all I got was SILENCE. 

  A month+PLUS goes by (today, July15,2025) my account and reviews were fixed. 

  BUT as soon as I posted another/new review, it IMMEDIATELY took it down and flagged me again for the same thing. So I took a video recording, like the first time you removed the reviews, and sent it and haven't heard anything.

  I also have a verified account, so I'm not sure what time issue it. 

   

  Waiting for your response, 

  ******* 
  
   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *******
  
  
  
  
   
  

  Business Response

  Date: 07/09/2025

  Hi there,

  Thanks for sharing. It looks like our team has been in touch since June 12 about this in ticket ********* Please follow up there with any further questions or concerns and they'd be happy to help.

  Thanks,

  The Trustpilot Team

  Business Response

  Date: 07/17/2025

  Hi,

  As mentioned, our team has been in touch June 12 about this in ticket ********* Please follow up there with any further questions and/or submit a new request here ***************************************************************** and they'd be happy to help.
  

  Thanks,
  The Trustpilot Team

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is just okay to me and the matter has been resolved for the moment. 
  
  Sincerely,
  
  ******* *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used ************* to form my LLC and, while they did a decent job, I was subjected to aggressive sales tactics for other services which in this case turned out to be for something not needed at all.I turned to them again when I needed to register my company in another state as a foreign entity so I could obtain a sales tax ID. This was a critical step tied to fulfilling the requirements of a $3.5 million contracta deal that would have provided my business with long-term stability and growth ************* Authority told me I needed a Certificate of Good Standing from ******** and said they could handle it for $500, with an expected turnaround of one to three weeks. I discovered later this information was false and this was my not required at all.I (wrongly) assumed that, given the urgency I clearly explained and the $500 fee, they would use an expedited service. Unfortunately, they chose the lowest-tier $75 option and pocketed the remaining $425without disclosing thats what they were doing.Worse still, a week after I placed the order, I asked for an update and was told (via a screenshot of an email) that the certificate had been approved and was in the mail and would arrive any day. Three weeks laterstill no certificate.This delay pushed me to the edge of breaching my contract, as I couldnt obtain my sales tax ID or start billing. I reached out again, only to be met with silence. *****, my original contact, stopped responding completely. Every time I called, I was shuffled to someone new who had no idea what was going on. Each person promised a callback that never came. I was told people were out sick, on vacation, or unavailable.This experience was infuriating, stressful, and costly. ************* overcharged me for a document I didn't need and delayed me putting at risk a 3.5 million dollar contract. When I discovered the document wasn't even needed and requested a refund they flat out refused.

  Business Response

  Date: 07/04/2025

  Hi,

  Thanks for sharing and we're sorry to hear about your experience. However, we're not fully sure it's for us at Trustpilot - we're just a reviews platform.

  Thanks,

  The Trustpilot Team

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint Description (Under 2000 Characters):Issue: Trustpilot has failed to provide basic customer support for over one month regarding simple account registration issues, demonstrating systematic avoidance of customer service responsibilities.Timeline:June 9: **************** ******* ****************************** deflected technical support responsibility despite initial contact June 12: Support ticket #******** received only automated acknowledgment June 16: Follow-up emails to both support and ****** requesting supervisor contact - no response June 17: Final warning sent threatening regulatory escalation - continued silence June 20: Additional automated ticket #******** with identical generic response Specific Problems:****** ******* engaged as ******************* Representative but immediately abandoned customer when technical issues arose Support system provides only automated responses with zero human intervention Repeated explicit requests for supervisor contact completely ignored by both support team and sales representative Over 30 days without single substantive response despite multiple escalation attempts Business Impact: Unable to register legitimate business account, preventing customer review collection and causing operational disruption. Pattern suggests systematic failure to provide advertised services.Evidence: Complete email documentation showing automated responses, deflection tactics, and deliberate avoidance of customer service obligations.Resolution Sought: Immediate account registration assistance, supervisor contact, and implementation of actual human support system with guaranteed response times.This represents deceptive business practices where Trustpilot solicits business relationships while providing no meaningful support infrastructure.

  Business Response

  Date: 07/01/2025

  Hi there,

  Thanks for sharing and we're so sorry for the trouble - it's certainly not the experience we aim for. We can see this was resolved on June 23. If you need further assistance, please let us know.

  Thanks,

  The Trustpilot Team