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Business Profile

Digital Media

Everyday Health Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Everyday Health Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Everyday Health Group has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a disabled Veteran who is about 40 pounds overweight, with Type II diabetes and in Oct 2023 I was in the *********** to have a total of 4 stents installed. I was looking for help to lose the extra weight as I was recovering from the Stents and found advertisement for Mayo Clinic $19.99 monthly weight loss program. I THOUGHT I had read the materials and only noticed the monthly price. I started the program Nov 2023. Now, I've found their program is NOT useful ... Unable to speak with real people. Only automated replies. Very poor communications. email overload with 1 to 3 every day. totally useless "recipes". Apparently, they have HIDDEN within their "agreement" the obligation to remain in the program for a full 12 months before allowed to cancel. Their email states only a 5-day "cooling off period" and their ONLY time they allow to cancel, until the end of the 12-month subscription! In my opinion, REPUTABLE companies provide a useful warranty and easy method to CANCEL. Mayo Clinic requires you to log into their system, take multiple menu paths, eventually find the "cancellation" option, then you REVERIFY you want to cancel the automated billing at the end of the current 12 month "commitment".

      Business Response

      Date: 04/01/2024

      Thank you for reaching out. Please note that Everyday Health does not operate the Mayo Clinic Diet program. While we were the publisher of diet.mayoclinic.org years ago, that is now not done by our company but by this company: ****************************************;(as stated in the website terms of use: ****************************************************). Accordingly, please direct all complaints to them. 

    • Initial Complaint

      Date:01/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not sign up for any emails or newsletters yet was sent the Everyday Health newsletter from Everyday Health Group on December 18, 2023 at PM0121.

      Business Response

      Date: 01/19/2024

       

      Thank you for your message. We tried to reach you by calling the phone number on the complaint, but were notified that it is a non-working number.

      We understand that you may have inadvertently received a holiday e-card from us, and we apologize for any inconvenience. If you would like to email Customer Support at ************************************************************, Attention: ***********************, with the associated email address, we will make sure you are removed from our email database.

      Best regards, 
      ***********************
      Customer Service Director
      **********************

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased several programs from this company. They apparently switched to a different platform and I can no longer get into my account I have we sent many emails to the support email that us supposed to help get this issue resolved No response. I have gotten text messages from someone named ***** telling me to do the same thing No resolution. I have posted comments in their ******** ads for new classes and the response is the sametexted back asking for a phone call instead. No luck with that I have emails and the text string in case!So frustrating. They were a good company before this happened

      Business Response

      Date: 02/23/2023

      Hello,

      We have sent numerous emails to the user and responded to her on ********* The customer purchased two courses using the email address provided in her complaint. The DailyOM website was updated on December 7, 2022, and the new platform requires users to register and update their password with a password reset that the customer was not receiving. A ********************** **************** Representative contacted the customer by phone on February 22, 2023, and our technical team manually set up her account. The customer confirmed that she now has access to her account. We also offered her two free courses for the inconvenience she experienced.  

       

      Regards,
      ***********************
      ******** * ****************

      *********************************************

      * ************  *  * ************

      Customer Answer

      Date: 02/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    Everyday Health Group is NOT a BBB Accredited Business.

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