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Business Profile

Digital Media

HBO

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 133 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HBO Max has been charging me through Apple despite the app showing that I am billed through ***** I reached out to them and they tell me to contact Apple directly. However, Apple is not billing my account twice, HBO is. My case was escalated and two separate specialists have confirmed that my one account is being billed twice every month once through **** and once through Apple. This is an HBO issue and they are taking no accountability at all. Apple will refund me the last two charges even though this is not their fault. They see the issue and they see that ONE account has been paid for twice every month for the past 6 months but they refuse to offer me a refund and instead place the burden on me to reach out to other companies. The mistake is not made by other companies you can see that you are charging twice to one account and refuse to correct the mistake.

    Business Response

    Date: 08/11/2022

    - HBO Max Customer Support reached out to ******************** on 8/11/22, and provided a resolution via email.


    Thank you.

HBO is NOT a BBB Accredited Business.

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